Company Description
Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect thy physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.
AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, JAPAN, SINGAPORE, MALAYSIA, THAILAND AND VIETNAM, AND RECOGNIZE AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.
Job Description
We are looking for a highly motivated and experienced male or female to join our team as a Sr Field Service Engineer. The ultimate goal is to drive a successful service that improves customer satisfaction, increases retention and brings in opportunities.
DUTIES AND RESPONSIBILITIES
Providing regular customer support, On-site visit and remote session troubleshootings, installation, training & preventive maintenance on a daily basis within the country and overseas (when required)Leading the field service team in a small scale group within a country level for daily support arrangements and workload distributionsLead the local field service team for a regular internal alignments across local and overseas teams such as SME (Smart Matter Expert), Commercial, Development, and other teamResponsible for providing consultations internally and externally for product knowledge as well as its solutions valueBuild & maintain good relationships and trust within the internal team as well as external customersProvide evaluation visit, close monitoring for pilot projects, and guide customer through development stages Become eyes & ears for the company, feedback insights for any threats and opportunities to related teamRegular reporting and analysis for support and product improvementProvide support for internal print testing & machine checking.Support ad-hoc projectsAdhere to/Support & follow the Environmental Management systemSupport and maintain the health and Safety standards in the company
QualificationsBachelor degree in Industrial Technology/Mechanical/Electronics/IT or related At least 3-5 years experience in the Field Service areaService analysis capability for continuous improvements and implementationsHave good knowledge on Automation PLC, Radio Frequency, IoT devices and digitization processesFluent in English both verbal and written, especially for presentations to other teams and leadersExperienced in working with Apparel IndustryExperience with ticketing system & diagnostic tools/softwareStrong interpersonal & analytical skillsSelf-DisciplineFlexible Works culture and adapt to changing work environment
Additional Information
Provide supervision and implement all production activities following Avery Dennison’s Corporate Standard towards safety in order to produce high quality products to satisfy customer’s demand on products quality with lowest price and shortest delivery time.