Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

Location:  Shanghai

Our Service Operations team is a diverse group of technical professionals who engage with the broadest range of customers. If you have a passion for providing best-in-class technical support and a great customer experience, we invite you to join us as a Senior Field Customer Service Engineer, supporting our Spectra-Physics laser systems in China.

What you will do is:

·       Provide field support for our Spectra-Physics laser systems.  You may be in the field to install a new system or provide maintenance service, or use your troubleshooting abilities for repair in the field or in the house.

·       Provide technical support to customers and internal sales and application teams and have opportunities to participate in customer meetings.

·       Provide specialized training to customers on laser systems.

·       Respond to technical questions from our customers regarding system repairs and applications.

·       Stay current with the latest features and upgrades and training of new products and software.

·       Maintain historical performance and repair information and document field service reports.

In addition to your enthusiasm, you will bring to the team your:

·       Bachelor’s degree, master’s preferred in optical physics and related.

·       5+ years of field service experience on laser knowledge of the Life & Health Sciences, Research, Micro Processing market.

·       Excellent troubleshooting skills.

·       Excellent interpersonal and communication skills.

·       Proficiency with PC skills including MS Office, SAP and data analysis applications.

·       Ability to travel 40% of the time in average domestically.

·       Required to speak fluently in English, both verbal and written

·       Work location: Shanghai

#LI-DNI​

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Instruments, Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role