Job summary

The ideal candidate will be experienced in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.

Responsibilities include, but are not limited to:
• Working on complex vendor disputes and resolving the queries in a time bound manner
• Meet or exceed applicable metrics of the process assigned.
• Working on underlying issues and fixing the root cause/s
• Manage vendor disputes via inbound email and outbound calls.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Efficiently manage disputes and issues through pro-active coordination with vendor and internal teams.
• Understand the pain points of vendor and solve our vendor disputes.
• Providing prompt, efficient, detailed, customer-oriented service to vendors.
• Escalating when appropriate to direct manager and/or senior leaders.
• Perform other projects and duties as required.

Working Conditions:
• Normal Office Environment.
• Report to the Pasay office 3x a week.
• This role will primarily be reporting on mid shift and may also be requested to be on shifting schedule from time to time including night shift.
• Work during Holidays, may be required by the business
• May be asked to render overtime on critical and peak times as may be required by the Business.
• Not open to relocation.