Description Amazon Finance Operations is looking for an Accounts Receivables Specialist to support strategic accounts for Devices & Services. The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. Amazon seeks a Financial Analyst with at least 2+ years proven experience in F&A experience in a large customer-oriented corporate environment. • Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. • Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. • Managing and resolving invoice discrepancies to ensure timely and accurate receivables. • Managing internal and external Accounts Receivable inquiries. • Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. • Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. • Understand the pain points of customers and solve our customer’s problems. • Providing prompt, efficient, detailed, customer-oriented service to customers. • Escalating when appropriate to direct manager and/or senior leaders. • Keeping detailed notes, task creation and reminders in our collections tools. • Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. • Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. • Analyze trends and suggest process improvements. • Perform other projects and duties as required. Working Conditions: - Open office space on site - Report daily to Pasay office - Must be ready to support NA and/or EMEA business hours as the team supports Global Devices and Services. Work hours will be based on the region supported and business strategy. - Work during PH Holidays is required when business supported is operating - Overtime may be required on critical and peak periods Key job responsibilities Accounts Receivable Collections Reporting and Analysis Process Improvement Stakeholder engagement Basic Qualifications • Degree in Finance/Accounting/Business Studies or other related areas • Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs. • Proficient in Microsoft Excel and Word. • Willing to work in Night and/or shifting schedule. • Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. • Can work under pressure and with deadlines. • Excellent verbal and written communication skills, with a strong customer service focus. • Has the ability to prioritize, meet tight deadlines, take initiatives and work with minimal supervision. • A person who is open to work with diverse teams with different cultures. Preferred Qualifications • Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools • Preferably worked as a AR Collections Analyst / Specialist / Subject Matter Expert for more than 2 years. • Excellent organizational and time-management skills • Knowledge of Amazon business or the e-commerce/ IT industry. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.