Description As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment. Amazon seeks a Collection's analyst with at least 3+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line. Key job responsibilities This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues. - Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations. - Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers. - Managing and resolving invoice discrepancies to ensure timely and accurate receivables. - Managing internal and external Accounts Receivable inquiries. - Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information. - Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. - Understand the pain points of customers and solve our customer’s problems. - Providing prompt, efficient, detailed, customer-oriented service to customers. - Escalating when appropriate to direct manager and/or senior leaders. - Keeping detailed notes, task creation and reminders in our collections tools. - Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement. - Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience. - Analyze trends and suggest process improvements. - Perform other projects and duties as required. Basic Qualifications - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Preferred Qualifications - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.