Description Summary of Responsibilities - Hands on and in-depth knowledge of AR process - Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound - Work with cash application team to apply payments timely & accurately - Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared - Provide accurate forecasting of collection promises - Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections - Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths - To be highly customer obsessed and ensure delivering a positive customer experience on every interaction - Assist in streamlining and improving the accounts receivable process by identifying areas of improvement - Meet all the productivity related goals on a monthly basis Knowledge & Skills/ Business Acumen/ Education & Experience - Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field - 4-5 years of relevant experience in Accounts Receivables - Strong ability to communicate internally and externally - Strong ability to take initiative and self- start when necessary - Proven ability to develop new ideas and creative solutions - Proven ability to work successfully in an ambiguous environment - Proven ability to meet tight deadlines and prioritize workload - Fluency in Microsoft Excel is a must Basic Qualifications - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications Preferred Qualifications - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.