Description GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Unapplied Cash Calling analyst to support the France region. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have a good level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following: - Ensure timely closure of payments with high degree of accuracy - Respond to customer queries through call and/or email - Research unapplied payments and work with customer to identify the root cause and resolve open issues on account - Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account - Provide growth ideas for process standardization and automation through JDI/Kaizen projects - Perform QC and conduct refresher trainings with the team on best practice sharing - Perform complex reconciliations on customer payments - Highlight and address issues with the technical teams related to the discrepancies with the system Working Conditions: - Open office space on site - Reports to Pasay office 5x a week - The team supports Canada region. Work hours will be based on the region supported and business strategy (late mid shift/night shift schedule) - Work during PH Holidays is required when business supported is operating - Overtime may be required on critical and peak periods Key job responsibilities Knowledgeable in Accounts Receivable Cash application process. - Collecting and analyzing quantitative data - Use data analyses and statistical techniques to develop solutions to guide business decision making - Identify predictors and causes of business related problems and implement appropriate corrective solutions - Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations - Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity - Analyze and solve business problems at their root - Analyze trends and savings initiatives - Communicating results to business leaders with Finance, Accounting, Operations and Business Development - Perform other projects and duties as required - Supports team manager and performs management duties when manager is absent or out of office Basic Qualifications - Must be fluent in French and English - Must have a basic/intermediate knowledge in MS Excel - Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst. - Knowledge on Outlook and Word or similar desktop applications. - Good Communications skills – Written & Verbal (both English and French) - Can work under pressure/ with deadlines. - Critical mindset - With continuous improvement mindset Preferred Qualifications - Preferably with a Bachelor Degree in Finance/Accounting as Major Subject. - Preferably has working knowledge on Oracle Financials or other Finance ERP tools. - Good Communications skills – Written & Verbal - Proficient in Outlook, Microsoft Excel and Word or similar desktop application. - Flexible to work in shifts . - Good Communications skills – Written & Verbal. - Exemplifies traits of being a team player. - Has good interpersonal skills, hardworking, flexible, responsive and detail oriented. - Can work under pressure/ with deadlines. - Critical mindset - With continuous improvement mindset - Advanced knowledge of Excel – including working with pivot & formulas - Strong reconciliation skills.