Description Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment for our B2B program. Amazon Business is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale. This role will require for the successful candidate to: • Collect and analyze quantitative data • Answer queries, investigate and resolve issues and questions from customers through inbound calls and emails • Work efficiently with customers and provide world-class service • Analyze trends and suggest process improvements • Meet the set KRAs • Perform other projects and duties as required • Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams. Working Conditions: • Open office space on site • Report daily to the Pasay office • The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires • Work during PH Holidays is required when business supported is operating • Overtime may be required on critical and peak periods Internal job description Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment, for our B2B business which is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale. This role will require for the successful candidate to: • Collect and analyze quantitative data • 80% of the time will be involved in answering queries received from customers through inbound calls and emails • Investigate to resolve issues sent by the customers • Work efficiently with customers and provide world-class service • Analyze trends and suggest process improvements • Meet the set KRAs • Perform other projects and duties as required • Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams. Working Conditions: • Open office space on site • Report daily to the Pasay office • The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires • Work during PH Holidays is required when business supported is operating • Overtime may be required on critical and peak periods Key job responsibilities Knowledgeable in Accounts Receivable Cash application process. - Collecting and analyzing quantitative data - Use data analyses and statistical techniques to develop solutions to guide business decision making - Identify predictors and causes of business related problems and implement appropriate corrective solutions - Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations - Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity - Analyze and solve business problems at their root - Analyze trends and savings initiatives - Communicating results to business leaders with Finance, Accounting, Operations and Business Development - Perform other projects and duties as required - Supports team manager and performs management duties when manager is absent or out of office Basic Qualifications - Must be fluent in German and English - Must have a basic/intermediate knowledge in MS Excel - Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst. - Knowledge on Outlook and Word or similar desktop applications. - Good Communications skills – Written & Verbal (both English and French) - Can work under pressure/ with deadlines. - Critical mindset - With continuous improvement mindset Preferred Qualifications - Preferably with a Bachelor Degree in Finance/Accounting as Major Subject. - Preferably has working knowledge on Oracle Financials or other Finance ERP tools. - Good Communications skills – Written & Verbal - Proficient in Outlook, Microsoft Excel and Word or similar desktop application. - Flexible to work in shifts . - Good Communications skills – Written & Verbal. - Exemplifies traits of being a team player. - Has good interpersonal skills, hardworking, flexible, responsive and detail oriented. - Can work under pressure/ with deadlines. - Critical mindset - With continuous improvement mindset - Advanced knowledge of Excel – including working with pivot & formulas - Strong reconciliation skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.