GAR (Global Accounts Receivable) is looking for a proactive, customer and detail-oriented Unapplied Cash Calling analyst to support the Italy region. The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required.

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:


Ensure timely closure of payments with high degree of accuracy

Respond to customer queries through call and/or email

Research unapplied payments and work with customer to identify the root cause and resolve open issues on account

Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account

Provide growth ideas for process standardization and automation through JDI/Kaizen projects

Perform QC and conduct refresher trainings with the team on best practice sharing

Perform complex reconciliations on customer payments

Highlight and address issues with the technical teams related to the discrepancies with the system


Working Conditions:

- On site/reports to Pasay office 5 days a week (Monday to Friday)
- The team supports Italy region. Work hours will be based on the region supported and business strategy (midshift/shifting schedule)
- Work during PH Holidays is required when business supported is operating
- Overtime may be required on critical and peak periods like month end week


Key job responsibilities
Knowledgeable in Accounts Receivable Cash application process.

Collecting and analyzing quantitative data

Analyze and solve business problems at their root

Communicating results to business leaders with Finance, Accounting, Operations and Business Development

Perform other projects and duties as required

Supports team manager and performs management duties when manager is absent or out of office