Description Amazon seeks a (Turkish and English) Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment. This role will require for the successful candidate to: - Collect and analyze quantitative data. - Efficiently manage receivable related queries and issues through pro-active coordination with customer and internal teams. - Investigate to resolve issues and communicate with customers via email or phone call. - Should be open to do up to 80% inbound/outbound calls depending on the assigned process. - Analyze trends and suggest process improvements. - Meet the set KRAs. - Work on projects and duties as required. - Collaborate with business leaders such as Finance, Accounting, Operations and Business Development teams. Working Conditions: - Normal Office Environment. - Report daily to the Pasay office. - This role will primarily be on mid shift. May be requested to work on shifting schedules including night shift. - Work during Holidays, may be required by the business. - Render overtime on critical periods. Basic Qualifications - Amicable to taking Inbound calls and if necessary work overtime. - Proficient in the Turkish and English languages. - For non native speakers - he/she must hold relevant certification in the language that is required to be used as a mode of communication with the customers. Or equivalent experience in using the language in a day to day manner. - For native speakers - he/ she will be required to go through English assessment test during the interview process. - Proficient in Microsoft Excel and Word. - Flexible to work in shifting schedule and open to render overtime. - Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented. - Can work under pressure and with deadlines. - Excellent verbal and written communication skills, with a strong customer service focus. - Has the ability to prioritize, multi-task and work with minimal supervision. - A person who is open to work with diverse teams with different cultures on an global team. Preferred Qualifications - Preferably with a Bachelors/Masters Degree in Finance/Accounting as Major Subject. - Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs. - Preferably with Accounts receivable or cash application experience. - A desire to take responsibility and ownership for projects from day one. - A drive for continuous learning and self-development. - A person who is self-motivated and driven. - Fluency of other European language/s is an advantage.