We are looking for a senior developer with experience in contact center technology and good knowledge on node js UJET and Dialog flow
Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.
Role: Sr Developer
Location: Remote / Atlanta, GA
Experience: 8 – 10 Years
Salary and Other Compensation:
The annual salary for this position is between $90,000 and $120,000 depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Paid holidays plus Paid Time Off
• Medical/Dental/Vision/Life Insurance
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
Strong knowledge contact center technology roles
Create and implement scalable CCAI solutions using Google Cloud technologies
Develop and integrate conversational AI components (NLU TTS STT)
Work with product managers business analysts and development teams to align solutions with business goals
Continuously monitor and optimize AI application performance for a seamless customer experience
Stay updated with trends in conversational AI machine learning and contact center technologies
Bachelor or Master degree in Computer Science Information Technology or a related field
few years in AI machine learning or contact center technology roles
Proven experience in designing and deploying CCAI solutions
Proficiency in conversational AI platforms like Google Dialog flow CX
Programming languages like Node.js Java
Cloud platforms like Google Cloud AWS
Required Qualifications
Create and implement scalable CCAIP (UJET) solutions using Google Cloud technologies like Google Dialog Flow Develop and integrate conversational AI components (NLU, TTS, STT). Continuously monitor and optimize AI application performance for a seamless customer experience.: Stay updated with trends in conversational AI, machine learning, and contact center technologies. Proven experience in designing and deploying CCAI solutions. Proficiency in conversational AI platforms (e.g., Google Dialog flow CX). Programming languages (e.g., Node.js, Java).Certifications Required
Google contact center Platform
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.