The Senior Manager of Health Information & Systems reports to the Director, Population Health & Analytics. They work closely across multiple pods within Health Services other departments ensuring health system strategic process and requirements are met across all brands and global geographic locations. 

The Senior Manager will be able to provide guidance related to collection of data, governance, and access as well as review of the data analytics process. They will oversee a team which will accomplish these deliverables while ensuring appropriate privacy and regulatory requirements are met. 

This includes analysing operational status, understanding end user requirements of both ship and shoreside teams with regards to health systems and data such as electronic health records, proprietary solutions, public health, and reporting requirements. They will be tasked with guiding operational and technical solutioning to optimize and secure how health information is collected, stored, and transmitted to meet all reporting needs both internally and externally. They will act as the subject matter expert for compliance with HIPAA, GDPR, and other regulatory requirements. 

This role will interface with brands, medical teams onboard, shoreside health services, public health leaders, and external vendors that manage our healthcare systems. This includes supporting the North American brands, comprising five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions: 

Health Systems: Analyse, evaluate, design, and implement health systems in accordance with regulatory and corporate requirements for shipboard and shoreside teams. Develop health systems and applications using Microsoft PowerPlatforms, Azure, or in collaboration with external providers. Analyse current state technology and processes to recommend solutions and systems that meet the requirements of shipboard and shoreside health systems teams, as well as government reporting. Control the risk management process, costs, feasibility, and changes required for these systems, updating development plans and implementations as necessary. Ensure all privacy, regulatory, and security requirements are met in the development and implementation of health systems, including permissions and security configurations. Health Data Analytics: Oversee and manage the health information and systems team members and subject matter experts to collect, explore, clean, analyse, and visualize health services data using tools such as Python and PowerBI. Work with the health information and systems teams to use different analytical techniques such as machine learning, statistical methods, or artificial intelligence, including the deployment of models to help provide insight and improve efficiencies. Develop and maintain data pipelines, from databases and other sources, through to storage, data transformation, feature creation and visualization. Ensure data integrity and accuracy by creating necessary validation methods of data. Oversee the health information and systems team to create and generate accurate and timely analysis, models, and reports required for health services stakeholders. Project Management: Develop all health information and systems projects using Agile, Scrum, or similar methods and report progress to leadership. Work with product owners and subject matter experts to analyse the full development cycle of a product, enhancement, or report. Support and collaborate with the health information and systems team members, product owners, subject matter experts and internal and external providers to ensure timely and cost-effective completion and implementation of requirements. Coordinate with third-party vendors, for the evaluation and deployment of new electronic health records (EHR) versions. Electronic Health Records: Ensure that appropriate privacy, security, and regulatory requirements are met with regards to obtaining, storing, sending, or transmitting of health records and other sensitive information for both shipboard and shoreside health services teams.  Work with legal, regulatory, and Health Services teams to ensure that medical records are stored, destroyed or transmitted or sent in line with corporate policies and regulatory, privacy, and security requirements. Support shipboard and shoreside teams with assistance with technical guidance, resolving bugs, and assistance or setup of appropriate workflows.  Procedures & Compliance: Conduct appropriate audits and quality checks to ensure key performance indexes are met for the health information and systems department.  Assist shoreside and shipboard teams in creating or reviewing policies that are related to health information systems or have a health information / systems component.

Qualifications: 

Bachelor’s degree in health informatics, computer sciences or similar. Master’s degree preferred.  PMP, Agile, Scrum Certification preferred but not required. 8+ years of management experience with similar scope and responsibilities is required.  5+ years of experience in Project Management and electronic health systems development is preferred. A strong understanding of databases, EHR, EMR, and data warehouse solutions. Experience working in complex healthcare environments with heavy integrations of patient workflow processes. Proficiency in the Microsoft 365 Office Suite (Including Excel, PowerPoint, and Word) and PowerPlatforms (PowerBI, PowerApps, DataVerse)

Knowledge, Skills and Abilities:

Experience with development, implementation, testing, and maintenance of health systems such as electronic health records systems or electronic medical records system. Ability to apply analytical and logistic skills; maintain attention to detail and accuracy.  Excellent team building, interpersonal and communication skills (verbal and written) with vendors, ship personnel, employees, internal departments, and management.  Strong organizational skills and the ability to meet deadlines and handle multiple and competing priorities.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requires regular movement throughout CCL facilities.

Travel: Less than 25% with shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays.  Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits: Cost-effective medical, dental and vision plans Employee Assistance Program and other mental health resources Additional programs include company paid term life insurance and disability coverage  Financial Benefits: 401(k) plan that includes a company match Employee Stock Purchase plan Paid Time Off Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   Other Benefits Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends Personal and professional learning and development resources including tuition reimbursement  On-site preschool program and wellness center at our Miami campus

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