Senior HR Partner (HRP)

At Amazon, our HR Partners are known for their knowledge of HR programs, processes and tools and their ability to work across a portfolio of businesses. They act as the frontline consultant to mainly people managers to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across various businesses. A key area of focus for the HRP is to increase manager capability which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes. HR Partners collaborate with managers to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes and are continuously raising the bar on harmonizing practice across a geography, creating scalable processes, identifying opportunities for efficiencies, and sharing best practices.


Key Responsibilities

The HRP will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes. Thanks to their visibility across businesses and their access to data on managers’ and employees’ requests, HRPs are in a position to spot trends and identify emerging needs and address them with innovative people programs, tools and processes.

1. Organizational effectiveness and Employee Relations
- Work with people managers end to end on performance management cases. This includes consulting on performance concerns, supporting managers when starting the process and finalizing separation agreements.
- Support employee relations investigation needs in partnership with HRBPs, ER partners, and legal on information gathering, case support and resolution.
- Manage employee engagement programs and support managers with tools or action planning to drive improvements.
- Provide support and guidance to HR Business Partners and Business Managers on change initiatives.

2. Talent Management
- Support the Talent Management processes through partnership with the HRBPs in the organization, particularly developing toolkits and communications that help managers to be self-sufficient with Talent Review.
- Provide logistical support for planning of Talent Management processes and other site related activities.
- Coach, train and guide managers during the Talent Management process and tools, compensation planning and during off cycle and exception compensation requests, thanks to their deep knowledge of Amazon’s compensation philosophy.

3. Organization health
- Provide tracking and identification of hot spots within the organization as it relates to the overall organizational effectiveness and health.
- Train managers on the use of the Organizational Health Dashboard and provide supplemental reporting as necessary.
- Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries, where necessary.
- Review local policies and processes in order to ensure that they are fit for purpose.
- Analyze data and trends on HR topics across the business(es), in order to provide input to the business strategy to HRBP or COE, preventing the recurrence of known issues and driving improvements.

4. Manager and employee development
- Enable managers by leveraging, delivering and improving existing training collaborating with the global Talent Development teams to anticipate and address emerging needs.
- Support managers and employees in identifying training opportunities to further develop functional and managerial skills.
- Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives.

5. HR General
- Act as stewards of the employee experience and Amazon “culture keepers.” Act as POC and Program Manager for people tools, processes, programs or projects. Manage implementation and review of those. May provide support for Site related activities, where necessary, to support engagement and culture related activities.
- Collaborate with HRBPs, other teams, and COE’s on key HR areas/projects that are critical for the site/Region, such as introduction of new policies or benefits.
- Partner with people managers to ensure Amazon’s policies are consistently implemented across the organization (i.e., Leave, Accommodation, Outside Work, Immigration, and other issues) and HRBP when necessary.
- Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
- Provide infrastructure support for the LAX sites (e.g., onboarding, training, I9 verification) as needed.

6. Process Improvement and Automation
- Develop standardized process as it relates to manual work through the creation of SOPs that can be used for best practice sharing across the global organization
- Identify, plan and implement key projects to improve quality, reduce cost, increase productivity of HR team resulting in business improvement, manager effectiveness and customer satisfaction
- Provide team with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Coordinate with COE’s and partners teams to improve HR process, and serves as the major POC of process implementation.
- Partner with other Portfolio Partners within BDAE for the development of tools that can be scaled across the business and serve as best practices for the organization.