Description At Amazon, our HR Partners are known for their knowledge of HR programs, processes and tools and their ability to work across a portfolio of businesses. They act as the frontline consultant to mainly people managers to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, partner teams and people managers across various businesses. A key area of focus for the HRP is to increase manager capability which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes. HR Partners collaborate with managers to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes and are continuously raising the bar on harmonizing practice across a geography, creating scalable processes, identifying opportunities for efficiencies, and sharing best practices. Key job responsibilities The HRP will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes. Thanks to their visibility across businesses and their access to data on managers’ and employees’ requests, HRPs are in a position to spot trends and identify emerging needs and address them with innovative people programs, tools and processes. 1. Organizational effectiveness and Employee Relations - Work with people managers end to end on performance management cases. This includes consulting on performance concerns, supporting managers when starting the process and finalizing separation agreements. - Support employee relations investigation needs in partnership with HRBPs, ER partners, and legal on information gathering, case support and resolution. - Manage employee engagement programs and support managers with tools or action planning to drive improvements. - Provide support and guidance to HR Business Partners and Business Managers on change initiatives. 2. Talent Management - Support the Talent Management processes through partnership with the HRBPs in the organization, particularly developing resources and communications that help managers to be self-sufficient with Talent Management. - Coach, train and guide managers during the Talent Management process and tools, compensation planning and during off cycle and exception compensation requests, thanks to their deep knowledge of Amazon’s compensation philosophy. 3. Organization health - Provide tracking and identification of hot spots within the organization as it relates to the overall organizational effectiveness and health. - Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation - Review local policies and processes in order to ensure that they are fit for purpose. - Analyze data and trends on HR topics across the business(es), in order to provide input to the business strategy to HRBP or partner teams, preventing the recurrence of known issues and driving improvements. 4. Manager development - Support managers in identifying knowledge gaps to further develop functional and managerial skills. - Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives. 5. HR General - Act as stewards of the employee experience and Amazon “culture keepers.” Act as SME for people tools, processes, programs or projects. - Collaborate with HRBPs and other teams on key HR areas/projects that are critical for business success. - Partner with people managers to ensure Amazon’s policies are consistently implemented across the organization (i.e., Leave, Accommodation, Outside Work, Immigration, and other issues) and HRBP when necessary. - Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate. 6. Process Improvement and Automation - Identify, plan and implement key projects to improve quality, reduce cost, increase productivity of HR team resulting in business improvement, manager effectiveness and customer satisfaction - Coordinate with COE’s and partners teams to improve HR process, and serves as the major POC of process implementation. Basic Qualifications - Bachelor’s degree in Human Resources or equivalent experience - 6+ years of relevant Human Resources experience - Employment law knowledge of the respective country and basics of HR administration - Project management and execution skills. Preferred Qualifications - Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis. - Strong use of Excel and other analytical skills - Strong communication (written and verbal) skills - Coaching and consulting skills - Experience in working in a highly matrixed organization - Drives recommendations and prioritization. Looks to a lead or manager to put decisions into a broader business context. - Thrives in a high-pressure environment and able to manage multiple simultaneous priorities - Able to build trust with managers thanks to strong expertise and judgement - Possesses intellectual curiosity; brings insight into the team & business Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,000/year in our lowest geographic market up to $193,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.