Amazon Customer Service is looking for an exceptional instructional designer to create, and continuously improve, learning programs using an array of creative approaches based in learning science that inspire learners and drive productivity.

This includes both self- and instructor-led trainings for our CS Associates around the world. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before.

The role also requires an individual who can earn trust, manage stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems.



Key job responsibilities
- Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing.
- Conduct needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities and a global audience.
- Pursue a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners.
- Develop evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics.
- Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders.
- Prioritize effectively to manage multiple concurrent projects and initiatives.
- Collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting updates to existing products and services.
- Perform LMS administration tasks including: upload of new content, update to existing content, curricula creation, and report generation.
- Maintain knowledge of new learning approaches, technology and tools.