As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Company Overview 

At SS&C, we believe technology should help our people have the best possible tools to do what they need to everyday.  With the tools, we aim to enable our users to provide the best possible services for our clients, which include some of the world’s most established financial brands in Funds Management.  We aim to help improve our capabilities in every aspect so that our people and our clients’ businesses can perform to their best, every day.  

SS&C is one of the world's largest financial services technology companies and employs more than 27,000 people in offices in 35 countries across the globe. 

Reports to:  

IT Product Support Manager

What is the opportunity? 

The role of Sr.IT Product Support involves a significant amount of client contact. As such, the Administrator will be expected to show commitment to clients as well as a keen resolve to finding solutions for their problems in a timely and efficient manner.

Sr.IT Product Support will be expected to investigate and respond to queries from clients and overseas offices. They will be required to analyze potential software faults and determine their validity. This will involve duplication of the problem, analysis of the cause, documentation of the issue, provide bug fix and testing any program changes that are made.

Opportunities will exist to expand into new and different areas as the Sr.IT Product Support gains a thorough understanding of the Unit Registry functionality and related legislation. Some tasks may involve client representation, involvement with training, client upgrades, consulting work, on-site client support work and exposure to other products.

Sr.IT Product Support will be exposed to a wide variety of client issues that will quickly provide a very broad knowledge of the product, the product and the business operations of our client base.

Sr.IT Product Support interprets application logs and/or traces for multiple products and/or architecture components. They use third-party software and operating system logs and/or traces to assist in the identification of problems.

Role Responsibilities: 

Primary responsibilities are to directly deliver and coordinate L3 support activities.

Work closely with Level 1 and Level 2 support teams, engineering, product development, and quality assurance teams to resolve issues.

Within your own area of competence, and following agreed procedures, investigates issues and other requests for support and determines appropriate actions to take. Work is allocated via a Team Leader. Also potentially participates in providing Service Desk phone coverage.

Within your own area of competence, provide correct responses to requests for support by means of for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, producing additional documentation, or escalating requests to systems development staff. Ensures all work is carried out and documented in accordance with the required standards, methods and procedures.

Provides detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations.

Liaises with systems development staff on a defect fix.

Plans and organizes own work effectively. Undertakes assignments in a systematic manner.

Work on the Support Hotline on-call as per rostered hours (after a qualifying period).

Be able to work 7 AM – 4 PM Bangkok time.

Skills and Competencies: 

Bachelor’s degree in computer engineering/ computer science/ mathematics or related field.

2-5 years’ experience in application support role. For 1-2 years in financial application support would be an advantage

Having a good knowledge of Mutual Fund/Unit Trust will be a plus.

Excellent written and verbal communication skills with the ability to confidently liaise with a variety of internal and external stakeholders, both technical and non-technical, will be required to support the global client base.

Excellent technical and problem-solving skills, with the ability to quickly adapt solutions in response to customer feedback.

Possesses strong interpersonal skills, especially in handling contacts of all types and at all levels.

Having knowledge of C++, API, SQL, Oracle, any Application server and Databases.

Key behaviours:  

Instils Trust – contribute to building a safe learning environment in the business where the team can be listened to and understood.  

Collaborate – Must be able to work in a co-operative manner with both internal and external teams and take all views and interests into account when formulating outcomes.  

Ensure Accountability – Must take ownership of their assigned responsibilities and the outcomes generated and pursued.  

Customer Focus – Must understand customer and partner needs from both a functional and operational perspective.  

Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and verbal forms, across all levels of an organization and all sizes of groups. Must also be able to listen to others and evidence that they have understood the needs communicated appropriately. 

Continuous Learning & Improvement mindset – Continually seek opportunities for improvement – personal & organizational -, believe that things can better, have the desire and willingness to set aspiring goals and commitment to see it through to completion.  

#LI-SM1

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Work location : Near BTS Phrom Phong , MRT Sukhumvit

Only candidates selected for interviews will be contacted for this position.
SS&C FinTech Services (Thailand) Limited
Human Resources Department - Talent Acquisition 6th Floor, RSU Tower 571 Sukhumvit RoadNorth Klongton,  Wattana, Bangkok 10110Phone: 065-384-4022

 

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.