Job Description An employer in Houston, TX is looking for a Sr. IT Support Analyst to join their team. This person will be responsible for supporting 2000+ end users and be responsible for troubleshooting and resolving hardware/software issues, setting up and imaging employees new laptops and desktops, backing up data, moving machines from one domain to the next, and managing their ticket system. Candidate will also be helping upgrade memory and SSD drives along with replacing outdated hardware. This candidate must also have previous experience supporting C-level executives and have hands on experience setting up and supporting AV equipment for conference meetings. This individual must be comfortable interfacing with users both in person and remotely. Candidate needs to have excellent verbal and written communication, be comfortable working in a fast-paced environment, and have a great customer service attitude. Based on knowledge and years of experience, this position offers a pay range of $30-35/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 7+ years experience in an IT/Desktop Support role Hands on experience troubleshooting hardware, software, printers, and mobile devices Experience supporting Active Directory Hands on AV troubleshooting and support experience Strong understanding and knowledge supporting MS Office suite products Migration experience (ideally Win 10 to Win 11) Experience re-imagining PCs PC build out/hardware experience Excellent written and verbal communication Previous O&G Industry experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.