Responsibilities Location Villepinte, FR Job ID REQ-054495

Reporting: General Manager Account

Internal Relations:

Manages assigned teams (Service / Quality / Safety)Collaborates with all OneSource teamsWorks closely with support functions (Customer Care / Procurement / Compliance / HR / Shared Service Center)

External Relations:

Ensures commercial and operational relationships with the clientPrepares and leads governance meetingsKey Activities

Based on Customer Account's Global Strategy, while ensuring compliance with contractual commitments and QHSE regulations:

Be responsible for the Profit & Loss (P&L) of the assigned territoryLiaise with site managers and support teams to ensure a full understanding of contractual requirements, business needs, and the client's laboratory processes, positioning PerkinElmer's laboratory service products accordinglyMeet with clients, assess customer satisfaction levels, and evaluate value factors that can be translated into product and service offerings to provide added valueEnsure that the team has the skills and expertise to deliver top-tier service and supportEfficiently deploy the designated team to meet customer demand within the regionDevelop and maintain ongoing communication and strong working relationships with peers to manage resource availability and limitationsEnsure or oversee proper planning and coordination of coverage to meet client needsDevelop and deploy resources appropriately to address customer demandsFoster talent development, overall business performance, and succession planning through active support and implementation of performance improvement processesAddress disciplinary and/or performance issues, if necessary, in accordance with company policy