As part of the Customer & Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Senior Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A’s order fulfillment channels with a focus on owned and third party delivery. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities Serve as analytic liaison between Customer & Market Insights and internal stakeholders in support of innovation and optimization of order fulfillment channels with a focus on owned and third party deliveryResponsible for partnering with leaders across Chick-fil-A to evaluate performance of various components of order fulfillmentHelp identify and measure innovative ways to enhance the Customer order fulfillment experienceWork across numerous projects related to order fulfillment, delivery, and digital ordering, often dealing with new data sets that require advanced knowledge and new methodologiesProvide leadership and advisement, known as primary SME for Customer delivery experience insights and data; sought after collaborator for expertiseGiven significant latitude to manage projects and service up recommendations; empowered to meet with partners to shape decisions related to Customer order fulfillment experiencesFully own methodology decisions across broad range of projectsFully responsible for outcomes and timelines of all projectsProvide thought leadership regarding the path to business growth through channel and delivery initiativesInfluence Customer experience decisions with significant strategic and financial impact Minimum Qualifications Bachelor’s Degree or the equivalent combination of education, training and experience from which comparable skills can be acquired4+ years of relevant experienceExperience partnering well with cross-functional teams, being highly collaborativeAbility to build strong relationships and influenceStrong written and verbal communication skillsExperienced project managerQuick and versatile learnerStrong analytical skills in hypothesis generation and data identificationAdvanced skills with database queries or programming languages (SQL)Advanced data visualization skills (Tableau, Power BI, etc.)Ability to convey insights in clear and compelling way Preferred Qualifications Bachelor’s degree in quantitative field such as Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar fieldMaster’s degree in quantitative fieldExperience with Python or RExperience analyzing data in sales or retail industries Minimum Years of Experience 4 Travel Requirements 10% Required Level of Education Bachelor's degree or equivalent experience Preferred Level of Education Master's Degree Major/Concentration Finance, Accounting, Mathematics, Statistics, Engineering, Business Analytics, or other similar field Submit Resume ApplyApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Interested in this opportunity?Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. Application FAQs