At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. Operations Technology Solutions (OTS) Learning Solutions team is looking for a Program Manager, Learning and Talent Development to join our team. The post holder will work closely with various leaders across the OTS organization, business managers, PXT, L&D specialists, other members of the L&D department to build, execute, and manage multiple learning and talent management initiatives for OTS.

This role is essential to establish and execute Learning & Development standards across the organization. This will involve creating and curating learning content and processes that deliver a positive learning experience, knowledge and skills transfer, and business impact, from Day 1 throughout the careers of our leaders and associates. This will require the creation of processes that deliver at scale, and can measure the effectiveness of the learning journey from end-to-end. This role will require end-to-end project management and collaboration across a diverse, cross-functional group of internal and external stakeholders for the Initiation, Planning, Execution, Monitor & Control, and Closeout stages of the project life cycle.


Location requirements - Nashville, TN.



Key job responsibilities
Key job responsibilities:
• Be accountable for the vision, strategy, and delivery of learning programs and talent initiatives. Own and drive strategies learning strategies aligned to business and talent organizational objectives, with the goal of elevating technical talent within the OTS organization
• Partner with cross-functional knowledge and partnerships to identify issues, trends, and perspectives that may influence our long-term technical training strategies and learning requirements
• Build strong relationships with key stakeholders and subject matter experts (SMEs) within OTS to understand and anticipate their learning and talent development needs and deliver on those needs
• Oversee the content mapping and learning content and partner with content creators, editors, stakeholders, subject matter experts, video production, designers, and developers to build extraordinary learning experiences
• Lead and manage improvements in employee learning experiences through iterative learning, feedback, and analytics/measurement
• Monitor, analyze, and report on program key results to support program objectives and ensure initiatives are driving the intended learning and talent development outcomes
• Lead an experienced learning and development team
• This role will include travel (15%-20%).


A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!