Amazon is looking for a big-thinking leader to transform the way we support brands looking to grow their business on Amazon through Amazon Vendor Services, a growth enablement service we provide to top vendors. This role calls for a leader who is a highly effective Product Manager and People Manager with a proven passion for 3 things: (1) Identifying the vendor needs and competitive landscape, (2) Design and launch a set of services that delight vendors, and (3) Leverage latest technology and science to transform how we engage millions of customers. You are responsible to define the short and long-term strategy to improve vendor experience and launch/execute the strategy. You will work closely with cross functional partners including business, product, operations and tech partners to: (a) map out the pain points in the end-to-end vendor experience, (b) benchmark external services and identify the source of competitiveness, (c) identify opportunity and build the paid service product roadmap, (d) influence business and tech partners to build scalable capability, (e) improve service delivery model for scale, and (f) measure, inspect and improve performance metrics.
The right candidate has thrived and succeeded in building and launching a new services/products in an environment where priorities shift fast and ambiguity is ever present. You know how to be scrappy but build for scale. You are a strong leader who is analytical and data-driven, can prioritize well, communicate clearly and compellingly, and who understands how to drive a high level of focus and excellence with a strong, talented, team. The role requires innovative thinking balanced with a strong customer, quality, and financial focus. This leader will have a strong track record of achieving that balance.


Key job responsibilities
1. Understand the pain point of vendors by designing and running voice of customer mechanism.
2. Define the strategy and roadmap of the paid service based on vendor feedback and external benchmarks.
3. Run strategy review with country leadership team to gain feedback and alignment.
4. Drive program review mechanism with retail leadership team.
5. Work closely with broad stakeholder and define ways to close the gap and conflict.
6. Own P&L for the paid service, including the annual budgeting cycle.
7. Own a team of product managers.


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