Job Title:

Sr. Manager, B2B Sales

Job Description

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

8+ years of inside sales experience with 5 years as an inside sales manager (not renewals or customer success)

5+ years of people leadership, team leadership, or team coaching/ mentorship experience

For the Philippines market, experience selling to Filipino clients or working in the Philippines

Sales and Sales Management experience preferably in a technology, IT, SaaS, or Human Capital / Consulting

Track record in both hunting and farming sales

Expertise in scaling businesses in a high-growth market

Willingness to coach and provide guidance to team members to improve the sales skills of the team

You Will

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help the team to resolve challenges to support sales opportunities

Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction

Be a point of escalation for our clients and respond promptly to any issues

Maintain a balanced level of communication with the Sales Director and externally facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets, and client performance targets (CPTs)

Work with internal functional resources and external partners to develop a coaching platform

Coordinate team incentives and Sales Performance Incentive Funds

Partner and build business relationships with all partners to ensure customer expectations are met

Work with teams and management to improve sales processes and achieve a positive customer experience

Lead team to buying/renewal process to achieve greater client satisfaction

Our Benefits/Perks:

Health Insurance with Dental Coverage for Employees

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means working outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but an Internet connection and a space at home to work is required. While you can work from your home, we do require that you are within a commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of this work equipment is prohibited without any prior approval by the management team, including our PH Site Director

Location:

PHL Makati City - Ayala North Exchange

Language Requirements:

English (Required)

Time Type:

Full time

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