PURPOSE AND SCOPE: The Sr Clinical Systems & Business Operations Manager oversees the development and ongoing management for assigned team(s).  This role holds responsibility for management and maintenance of key operational systems, partnering with key organizational stakeholders in the development and maintenance of organizational reports and the management of select business process improvement initiatives

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Leads operational and strategic planning for department, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.Establishes operational objectives and assures adherence to budgets, schedules, work plans and performance requirements.Benchmarks, analyzes, reports on and makes recommendations for the improvement of departmental and other organizational processes.Defines and implements departmental policies, procedures and best practices.Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods and staffing.Collaborate with key business stakeholders, IT, external partners and third-party software vendors to implement effective and resilient solutions.Reviews objectives to determine the success of the department. Partner with the global business owners to address needs and drive consistency across all teams globallyParticipate, influence and drive cross-functional projects that impact the organization, as directed by supervisor.Proactively refine upstream solutions to avoid downstream business or IT process and data issuesDirects the day-to-day business usage and support of the technology and systems; communicates and coordinates between all impacted internal and external stakeholders for the systems.Supports the operational needs of multiple teams, systems, and products, as directed by supervisor.Supports and offers training to end users with implementations and enhancements, as appropriate.Partners with technology teams in the identification and oversight of remediation for bug fixes, change requests and other system upgrades.Coordinates activities of end users in system life cycle management activities including collection and documentation of business requirements for data capture, system functionality, system navigation and reporting needs.Partners with internal and external technology teams in the development and execution of User Acceptance Testing (UAT), including development and publication of use cases and other testing procedures.Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company.Ensures a consistent approach to organizational policies and procedures.Drafts and distributes system specific Working Practice Guidelines (WPGs) and job aids.Interacts with process owners and end users to understand system interfaces, usability and to create and manage definitions associated with the data to be collected/reported in the systems; reinforces master data management principles and methodologies required to protect integrity of system data.Works with other business units and stakeholders within Fresenius Medical Care (FMC) and external contacts as appropriate and required to anticipate future needs and opportunities.Coordinate and track team’s deliverables, with focus on accurate timelines and quality deliverables.Performs other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some travel may be required for this role. 10%.

SUPERVISION:

May be responsible for the direct supervision of various levels of staff

EDUCATION:

Bachelor’s Degree required

EXPERIENCE AND REQUIRED SKILLS:

6 – 8 years related experience or an equivalent combination of education and experience.3+ years’ experience as a Manager preferred.Demonstrated ability to manage one or more departments.Highly familiar with technology systems, processes, and administration.Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.Familiarity with cloud-based storage and computing platforms.Understanding of Clinical Trial Management, including global management of clinical studies and the clinical drug development process, regulations, and guidelines a plus.Demonstrated ability to diagnose and resolve issues proactively and independently.Strong problem solving and analytical abilities at a strategic and functional level.Advanced ability to multitask complex projects from multiple sources.Attention to detail.Strong leadership skills.Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.Excellent oral and written communication skills.Strong communication skills and ability to interact across multiple functional areas; ability to present and explain technical information in a simplified manner to support user community training and overall compliance.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.