CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

Lead the strategy and execution of the North America Data Integrity, Transaction Controls team and support the Global I2C Data Integrity function

Drive and implement proactive practices and reporting to ensure accuracy in customer reporting, billing and master data maintenance

This position should be the expert in both developing and driving best practices globally, in part, through automation & efficiencies owning the North America data integrity framework. 

Scope

Annual Revenue Budget: N/A

Number of Countries: 2/Global

Number of Locations: 1/Global

Number of Reports

Total:

Number of Staff (direct & indirect): 16

Direct Reports:

Number of Staff (direct): 4

Major/Key Accountabilities

Develop and manage a comprehensive North America Data Integrity program, overseeing operational activities to ensure accuracy of outputs and continually reviewing and refining the data integrity scope 

Lead the Master Data/NPD team in delivering complete, accurate, and timely updates to meet or exceed all team performance metrics, internal service level expectations, and customer data while ensuring proper controls and measures are followed for quality results across North America

Lead and own translation table accuracy; Utilize best practices in other regions to ensure proactive translation table maintenance ensuring customer reporting and billing accuracy

Lead the CHEP Match process continually improving and automating; Build-out and optimize team structure 

Oversee transaction controls team ensuring timely resolution of problematic transaction 

Lead the support of the Global I2C Data Integrity function when needed; Partner with the I2C Global Process Owner ensuring North America team skill-set can support delivery of the global I2C DI function 

Develop and support Blue Forest data integrity and reporting processes 

Implement process changes that will improve Asset Control and Efficiency across North American business units

Drive research and resolution that impacts all customer & recycler data for completeness and accuracy

Develop direct reports through the establishment of Individual Development Plans specific to each individual; Cross train team members to enhance their skills

Establish team objectives, monitor and communicate progress, address personnel quality issues and take corrective action when necessary;  Develop succession planning for the team

Lead and drive the Global Master data SME team, ensuring continued best practice sharing and implementation

Design and implement needed process controls and measures to ensure that core processes are effectively controlled from a quality perspective, risks mitigated, and that systemic process issues are identified and corrected

Investigate the best external integration database B2B Commercial Data Management tools and make recommendations for the best connection to our systems

Identifies opportunities for automated solutions, including Alteryx, PowerBI, Salesforce, BXB, D&B, and System enhancements and Robotic Process Automation

Provide reporting and analysis for North American Finance Business Services

Measures

Operational KPI’s

Drive controls and accuracy

Design, improve and implement reporting capabilities through automations

Authority/ Decision Making

Employee decisions (hiring, performance management)

Spending and approval authorities per Brambles and CHEP USA authority matrix

Systems testing business approval for all processes

Key contacts

Internal:

Sales

Global CX Teams

Global Controllership

Marketing

Customer/Sales Operations

Finance

Automotive

Pallecon

Blue Forest

I2C

TS

Asset Recovery

External:

External Customers (limited)

Master data companies

PWC Audit

Qualifications

Bachelor’s degree in business or related field or equivalent work experience

People leadership experience

Experience

Ability to collaborate cross-functionally for problem resolution, process improvements, and projects.

Leading and directing activities of front-line personnel & successful coaching for improved performance

SAP, PowerBI, Sales Force and Business Warehouse experience required.

Alteryx experience strongly desired. 

Presenting to senior management and executives

Data controls and compliance

Project leadership & change management expertise

Skills and Knowledge

Skilled in key software, including Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio), Alteryx, PowerBI, SAP, BW, and Salesforce CRM

Excellent verbal and written communication skills, including presentations and cross-functional collaboration for all levels in the organization and strong listening and negotiation skills

Proven change management skills.  Must be able to function well in a cross-functional and high-activity environment

Highly organized with ability to multi-task and re-prioritize based on changing business and customer needs

Excellent planning skills with the ability to work under pressure and quickly develop and execute a plan amongst ever changing priorities

Mentor and developer of people, who is capable of building a high performance team

Strong decision maker, able to and comfortable with pushing back organizationally when necessary

Solid understanding of business process analysis techniques, process metrics, and performance measurement

Capable of understanding technical application structures supporting their areas of expertise and of understanding the impact of technical changes on business processes (multiple applications and platforms involved)

Self-starter, able to work independently with minimum supervision

Proven project management skills with demonstrated ability to drive projects that require cross-functional resources

Strong business and financial acumen

Languages

English 

Preferred Education

Preferred Level of Work Experience

Remote Type

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.