Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Role & Responsibilities

We are currently seeking a Senior Manager of Mobile Experience (MX) Demand Planning and Supply Chain. In this role, you are responsible for the management of the parts demand forecast of MX Parts Operation, MX inventory management including Excess and Obsoletes, and procurement MX parts reporting under the GPCA organization. This person will supervise a team of demand planners and lead demand-planning activities including inventory disposition of parts, develop effective forecast models based on industry trends, and demand patterns, and implement solutions to improve demand forecast accuracy. The Senior Manager also manages inventory to ensure faster turnover preventing aging at each parts warehouse. This includes management of alternative parts ensuring allocation of parts and FIFO is observed. This person will be in charge of fulfillment of parts orders following purchasing terms and conditions. This person will serve as a lead resource in resolving invoicing, accounting, vendor authorization, return material authorization (RMA), vendor contract, and vendor selection for partial function transfer to a 3PL BPO vendor. The Senior Manager also manages vendor credit issues to increase the operational efficiency of Samsung Electronic America’s Service Parts Procurement department. Manage purchasing activities following ethical business standards and established purchasing policies and procedures. Support assigned organizations to fulfill the procurement needs and requirements of product development projects and activities. Managing teams with a focus on policy and strategy implementation and control rather than development; short-term operational/tactical responsibilities. Typically, accountable for providing sufficient information for higher authority to make recommendations on budget and policies and for medium-term planning.

Demand Planning Leader

Lead development or enhancement of effective forecast models based on industry trends and demand patterns.Lead demand planners and procurement staff. Supports assigned organizations to fulfill the parts procurement needs based on demand forecasts and requirements of product development projects and activitiesEnhance SOPs to adapt to change that places, processes, or follow up on orders to expedite and ensure timely delivery to meet project schedules.Support management with risk assessments and mitigation activities and address demand-related issues in a timely and effective manner.Successfully communicate forecast and inventory estimations to management.Monitor and report on important changes in sales forecasts, budgets, and business strategies.Complies with purchasing policies, procedures, and internal controls to ensure the best prices and the most optimum delivery of materials, supplies, and equipment while enhancing their efficiencyConduct monthly forecast maintenance and direct the resolution of complex operational and organizational problemsLead recruitment and training of new employees.

Supply Chain Management

Analyze different suppliers to obtain the best cost-effective deals.Negotiate contracts with suppliers and customersControl manufacturing and delivery processesPlan and implement logistical strategy, ensuring targets are metOversee product storage, handling and distributionUse computer software to track goods from origin to deliveryWork on forecasts and inventories, keeping an accurate record of the process and analyzing performanceManage the costs involved while maintaining qualityEnsure you're aware of exactly what is happening throughout the supply chainManage and motivate a team of supply chain staffImprove the overall supply chain performance and look for any possible innovations to the processDevelop new and existing relationships with suppliersManage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chainConsider the environmental impact of the supply chain to meet sustainability targets and;Implement new technologies and stay alert to new trends and developments in the sector.

Inventory Management

Manages excess and obsolete materials on and off-site, Samsung-owned and Vendor owned, on and off-siteDesign and implement an inventory tracking system to optimize inventory control procedures including resources of the SAP system. This is to initiate and perform inventory control, initiate purchase requisitions and purchase orders, prepare purchasing reports, and record purchasing transactionsWork with cross-functional teams including warehouse, BM-Finance, GBM, and HQ factory to examine the levels of parts supply including raw material to determine shortages, backorders, and aging.Measure parts turnover rate by SKUs and document daily deliveries and shipments to update inventory timely.Prepare detailed reports on inventory operations, parts sales, stock levels, scrap, and inventory adjustments.Perform daily analysis to predict potential inventory problems and evaluate new inventory to ensure it’s ready for shipment.Order new supplies to avoid inefficiencies or excessive surplus.

Order Management Co-Leader

Provides communication of purchasing policies and practices to relevant groups of employee customers including stakeholdersLead team that resolve purchasing and procurement-related issues and discrepanciesLead team that identifies and resolves invoicing problems and issues between accounting and vendorsIdentifies schedules and performance of procurement and order management team following business project schedules and plans

Skills and Qualifications

Minimum Qualifications

BA/BS degree in supply chain management, business or other related fieldA minimum 10+ years of applicable in supply chain and component or part sales experience or service parts (e.g. Demand Planning, Forecasting, Supply Planning, FIFO, Inventory Control Management, S&OP preferably in a hi-tech products or consumer electronics industry)Solid grasp and understanding of basic financial and inventory measures: sales, margin, weeks of supply, safety stock, sell-through, inventory turns.Knowledge of S&OP principles and practices.Strong interpersonal and facilitation skills with the ability to work cross-functionally and cross-culturally within a fast-paced environment.Read written and verbal communication skills to prepare and present plans and information to product repair, vendors, and purchasing management personnelExcellent quantitative and analytical skills, with high attention to detail and accuracyExperience with SAP ERP or similar business systems and/or sales order management software applicationsAdvanced experience in Microsoft Excel (pivot tables, v-look-ups, formulas, macros, etc.) and other Microsoft Office products.Power BI experience a plusProficiency in Korean language is desirable, but not mandatory

Preferred Qualifications:

Develop and maintain excellent working relationships with all assigned levels with the customer and within and outside the company. Plan, organize, and prioritize multiple complex assignments and projects. Ability to read, interpret, and act on the proper understanding of products, equipment, and operational documents based on corporate legal, sales, business applications, engineering plans, and management philosophy. Ability to communicate in writing, through emails and reports, or orally procurement and purchasing contract terms and conditions to an audience that may include less technically oriented and trained listeners. Ability to work as an individual contributor to achieve personal and team goals and complete assignments within established time frames and specifications. The ability to perform tasks and work assignments and complete clearly defined objectives using technical direction with applied knowledge of alternatives and the ability to make sound financial business decisions. Work independently and in a team environment, to achieve personal and team goals and complete assignments within established time frames. Must be analytical and process-oriented. Ability to negotiate on behalf of function to agree by managing communications through discussions and compromise; issues are short-term operational and medium-term tactical or limited strategic nature.

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