Combined Insurance, a Chubb Company, is seeking a Sr. Manager of EDI and Enrollment Solutions to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary 

The Sr. Manager, EDI Large Case will be responsible for developing and leading a large case EDI practice to provide outstanding technical consultative guidance to external clients and sales partners.   This position will be responsible for establishing industry best practices and standard service levels across all channels to promote a culture of timely and successful resolution of client needs and improving the overall client experience. Clients include (but not limited to) brokers, enrollers, employer groups, sales channels, and supporting home office functions. 

In tandem with the Director of Enrollment Technology & EDI, the Sr. Manager is accountable for improving and maintaining relationships with external Enrollment Partners and vendors, internal Sales and Account Management partners, all operational functions (including but not limited to Implementation, Billing, Claims), Customers, and Brokers to improve persistency, support new sales, and post-sale technical support.   This leadership position will support our internal sales organization and external clients within our fast-growing Worksite division to ensure successful implementation of third-party enrollment technology vendor relationships. 

 

This position requires strong relationship management, communication, leadership, judgement, and problem resolution to meet the diverse needs of our team as well as our internal and external clients.

 

Responsibilities 

Lead EDI team to drive continuous improvement, direct workflows to optimize service outcomes and achieve a recommendable customer experience. Promote a culture of high performance, continuous improvement and Change Management that values learning and a commitment to quality.  Single source of contact for clients and external partners during the enrollment process.  Demonstrate a solid knowledge of Combined products, services including administration and billing and technology platforms. Establish and build cohesive partnerships with internal and external customers. Deliver exceptional and timely customer service when addressing enrollment questions and issues. Manage and steward EDI Enrollment File issues toward resolution in a timely and efficient manner. Conduct regular team meetings, 1:1 conversations, and participate/speak at all other calls/meetings as needed. Engage team via coaching and mentoring to maintain culture of continuous improvement. Responsible for service delivery up and thru post enrollment. 

COMPETENCIES 

Business Acumen:  The ability to apply technical expertise, special knowledge, maturity, and judgment to business issues and, as a result, improve Combined and/or team performance. Demonstrates technical, business and market knowledge and leverages it to Combined’s advantage.  Is analytical, data-driven, and fact-based in decision-making. Remains an active student of the Combined Insurance business.  Maintains both a “big picture” perspective and a detailed operational understanding of one’s own area of responsibility. Influence: Understands how the company works, manages the matrix, and collaborates with and influences others to get things done, even without formal authority.  Communicates effectively and passionately about our business.  Can persuade, convince, and influence people on important issues.  Anticipates and prepares for how others will react and can overcome resistance. Deepens relationships at all levels – within Combined and outside. Inclusive Team Leadership:  Effectively manages the performance of all team members, motivating and inspiring others toward achieving specific goals. Can adapt leadership style to individual differences and preferences; allows for divergent views and manages constructive conflict. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Combined”.  Defines clear roles and responsibilities while holding others to high performance standards.  Has an inclusive mindset; creates and maintains an inclusive environment of teamwork and collaboration that is motivating for others.  Takes a genuine interest in employees, providing them with feedback and opportunities to support their professional development. Actively seeks to build a diverse team and leverages different capabilities. Execution: Effectively and efficiently uses personal initiative, managerial authority, and organizational resources to deliver on commitments.  Continuously reviews operating plans and measures results.   Creates a clear line of sight between individual actions and the broader business goals.  Pushes oneself and others to deliver results.  Does not tolerate mediocre performance – taking appropriate action with those who are not meeting.  Expectations Ownership: Takes full accountability for achieving (or failing to achieve) desired results.  Maintains momentum under pressure and shows persistence in overcoming obstacles.  Uses constructive feedback to improve performance and results.  Accepts accountability for team success or failure. Is optimistic about the future of Combined and takes personal pride in the company. Integrity & Courage:  Upholds and models Combined/Chubb values, even in challenging situations, when making decisions and communicating to others.  Sets a good ethical example and acts as a role model for others, even when it’s difficult to do so.  Is direct, truthful, and widely trusted.  Demonstrates confidence in one’s own opinion, analysis, or point of view.  Raises difficult issues with others in order to improve business performance. Strategic Focus:  Incorporates a long-term perspective on Combined and the markets in which Combined operates into both planning and execution.  Understands how one’s own team, unit or function fits into the broader Combined/Chubb strategy and sets priorities accordingly.  Anticipates future trends and builds or adjusts business plans accordingly. Creates a compelling picture of the future that inspires others.  Uses customer and client insights to adjust and/or drive product and service solutions.

Skills

Demonstrated strong analytical skills and knowledge base to consult with customers on EDI Enrollment and Claims Eligibility files. Excellent interpersonal and communication skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavoring to fully understand customer needs. Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight. Ability to prioritize and manage customer expectations accordingly. Strong technical skills Sound judgment, strong critical thinking and analytical skills with the ability to problem solve and execute cross functionally.  Ability to prioritize and manage multiple priorities.  Sound organizational and time management skills  Proficient in Excel

Education and Experience 

Minimum of five years of insurance industry knowledge and experience in implementation, account management or project management is required. Voluntary/Worksite marketplace experience preferred. Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred. Bachelor’s degree or equivalent experience required. Ability to travel up to 25%