We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

As a member of the Operations Management Team at CIBC, you will play a pivotal role in ensuring the ongoing delivery and effectiveness of the Enterprise Change Management Program. You will be responsible for providing a standard and consistent method, by which Change Management activities are assessed including ensuring appropriate delivery of supported services and adherence to standards/process.

As the Sr. Manager, Enterprise Change Management you will be responsible for leadership to a diverse team in evaluating and implementing new methodologies to support the enterprise with linkages to existing technologies, policies, and procedures. The role drives innovation across all areas of responsibility, applying interpersonal, communication, and problem-solving skills. This includes ensuring appropriate delivery of supported services and adherence to standards/process, working with clients and internal partners, identifying opportunities for improvement and recommending solutions to enhance efficiency and operational support. You will apply leadership skills manage expectations in compliance with regulatory controls, standards, and operational requirements. Including the planning and delivery of enterprise requirements and service quality objectives in compliance with established policies and procedures.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview.

How You’ll Succeed 

Operations Management: Oversee the day to day operational activities of the TO-Infrastructure Services team including quality management, service response, problem resolution and reporting against targets/goals. Ensure adherence to department, CIBC and regulatory standards and policies. Implement and manage the operation's strategic and tactical plan to address the current and future business needs.

Leadership: Apply leadership and organizational skills to manage expectations by bring unique perspectives, experiences, and continuous improvement ideas to expand the Infrastructure Service Brand. Hire, direct, motivate and develop up to 10 direct reports.  Ability to motivate staff in a large scale, high volume environment. Promote an environment which encourages initiative, continuous improvement, learning and the generation of innovative ideas.    

Initiatives Support - Support and execute short- and long-term initiatives, including Audit and Regulatory Remediation that impact Technology. Participate in Quarterly Key Process Controls testing.

Collaboration with Stakeholders - Partner with relevant stakeholders across Enterprise technology teams

Relationship Building - Respond to inquiries and requests, providing high-quality professional service for your area. Interact with technology partners as part of the daily management of your portfolio, ensuring effective communication and collaboration.

Oversight and Compliance - Engage in oversight and compliance activities, including consulting with technology teams to assess the effectiveness of service.

Reporting - Plan and deliver comprehensive reports on activities. Highlight progress, challenges, and areas for improvement.

Who You Are 

You can demonstrate 5+ years experience. Understanding the implications of audit or risk related recommended solutions from both the technology and the business aspects to determine reasonable and workable reporting solutions.  You can translate audit findings and details into business terminology including impact 

You embrace and champion change. You’ll continuously evolve your thinking and the way you work to deliver your best. Using knowledge, experience, relationships and collaboration determine if services, processes or procedures may be modified to suit the business or technology needs without having to reinvent or develop a “net new” solution.   

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You understand the strategic direction of the bank and the appropriate type and level of investments. Recommendations and decisions need to balance financial constraints and technology benefits and risks.   

You are a bold and accountable leader.  Leading the collaboration of a variety of other stakeholders to reach alignment within the organization as well as with service providers on products and services. 

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You have knowledge of approaches, tools, and techniques for gaining the cooperation and support of others. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Change Management, Client Service, Employee Relationships, Enterprise Service Delivery, Implementation Planning, IT Operations Support, Leadership, Operational Efficiency, People Management, Performance Measurement, Prioritization, ServiceNow Change Management, ServiceNow Demand Management, ServiceNow Incident Management, ServiceNow IT Operations Management, ServiceNow IT Service Management, ServiceNow Performance Analytics, ServiceNow Problem Management, ServiceNow Release Management, Service Standards, Team Management, Technical Knowledge