We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer:
Senior Manager Estimating Services:
We are hiring a Senior Manager Estimating Services to lead the Estimating Services group for our ServiceMaster Restore Brand This role with lead the team providing Estimating Services to franchisees across the Network to include US and Canadian operations.
What you will do:
Set, monitor & manage both internal and external SLAs to achieve optimal performance.Develop a QA process to ensure estimates are inspected regularly to compliance standards. Onboard franchisees into the program to include both Admin and Technician training for each franchisee prior to starting estimating service.Create, update, and maintain an SOP Manual that documents our current process and tools.Report on monthly results including estimator performance, estimates billed & cycle time performance.Maintain franchisee relationships on the estimating program to monitor satisfaction.Ensure proper usage of Zendesk by Estimators.Submit Monthly billing to the Director.Participate in department conference calls and meetings.Participate in industry-related conferences and annual conventions as needed.Other Duties as assigned.Hire, onboard, train, and manage Estimators to meet the needs of the program. Regularly monitor team performance to ensure productivity, efficiency, quality, and service standards are met. Oversee team development, foster teamwork, innovative thinking, and share knowledge.
What you will bring:
Excellent time management and organizational skills Ability to thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.Ability to quickly adapt to shifting needs and/or priorities. Ability to interact and gain trust of stakeholders at all levels of the business.Proficiency in Xactimate, Symbility, Xactanalysis & Claims Connect.Proficiency in Microsoft Office Suite programs (Outlook, Word, Excel, and PowerPoint). Excellent teamwork and interpersonal skills.A growth mindset and a desire to make things better. Excellent verbal and written communication skillsExcellent presentation skillsBachelor's degree or equivalent business or industry experience requiredLevel 2 or Higher Xactimate Certification
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold. SRM is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore is a business unit of Atlanta-based ServiceMaster Brands, a leading provider of essential residential and commercial services. More information can be found at servicemasterrestore.com and srmcat.com.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
About ServiceMaster Brands
ServiceMaster Brands ® is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Recovery Management®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, AmeriSpec®, Furniture Medic®, Aftermath® and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. From our franchisee experience to career development to our community, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career with a high energy.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.