GEICO is seeking a Senior Manager, Engineering Operations to lead the Field Engineering Operations team supporting over 35,000 associates.
In this role, you will be responsible for overseeing vendor management, budget planning and reporting, operational reporting, vulnerability remediation, reporting and dashboarding. With an engineering mindset focused on self-service and automation, you will drive efficiency and innovation, ensuring GEICO’s Field Operations teams are driving efficiency, delivering an elevated experience for GEICO associates.
Job Responsibilities:
Vendor Management:
Lead and manage relationships with external vendors to ensure services are delivered according to SLAs and organizational needs.
Partner with Supplier Management to negotiate contracts and oversee vendor performance, ensuring alignment with business goals, cost-effectiveness, and service quality.
Budget Planning & Reporting:
Own the budgeting process for Field Engineering, including forecasting, planning, and financial reporting.
Analyze spending trends and identify opportunities for cost savings while maintaining operational excellence.
Operational Reporting & Dashboards:
Design, build, and manage operational dashboards to monitor key performance indicators (KPIs) and provide real-time insights into field operations.
Deliver actionable reports to senior leadership on operational performance, efficiency metrics, and service health.
Vulnerability Remediation:
Collaborate with cybersecurity teams to manage vulnerability remediation processes, ensuring all identified risks are addressed swiftly and effectively.
Develop and implement continuous monitoring and patch management strategies to minimize exposure to security risks.
Managing Operational Routines:
Oversee daily operational routines across all Field Engineering teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.
Lead initiatives to streamline operations, reduce inefficiencies, and implement best practices across the department.
Engineering Mindset Focused on Self-Service & Automation:
Champion automation and self-service tools to empower teams and end users to resolve common issues independently.
Lead efforts to automate routine operational tasks, reducing manual intervention and improving overall system reliability and scalability.
Team Leadership & Development:
Lead, mentor, and develop high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement.
Provide strategic direction, aligning team objectives with GEICO’s broader business goals and technological strategies.
Basic Qualifications:
Bachelor's degree in Engineering, Computer Science, Information Technology, Business or comparable experience.
At least 8 years of experience in Tech Operations, Engineering, or a related role, with at least 5 years in a leadership or managerial position.
At least 5 years' experience in vendor management, budget planning, operational reporting, and managing day-to-day Tech operations.
Background in vulnerability remediation and security practices.
Demonstrated experience in designing and implementing or supporting projects to deliver self-service and automation solutions.
Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.
Preferred Skills Qualifications:
Experience working in large, distributed environments supporting 30,000+ users.
Familiarity with cloud platforms, automation tools, and modern IT infrastructure.
Strong analytical skills with a focus on process improvement and operational efficiency.
Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.
Annual Salary
$120,000.00 - $260,000.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**Paid Vacation, Sick and Parental Leave401(k) PlanTuition ReimbursementPaid Training and Licensures*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.