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The Sr. Manager Fraud Strategy will report to the Sr. Director of US Fraud Management and is responsible for the management of fraud risk policies and strategies within the US Region. The incumbent will identify fraud risk exposures, develop and implement fraud risk mitigation strategies to minimize fraud losses for the bank, and ensure the customer experience with fraud management is strong. The role includes working with a team of fraud experts dedicated to crafting strategies to mitigate CIBCs fraud exposure and to supporting a strong understanding of CIBC’s fraud experience.

In this role, the candidate will support and engage with line of business partners on client fraud issues, fraud education/ fraud risk and mitigation subject matter expertise to Line of business projects. The candidate will also be responsible for assessing fraud trends , developing mitigation plans and the development of plans to close Fraud Capability Assessment Gaps and meet US EXCO commitments.

In addition the candidate will collaborate with the Enterprise Fraud function and LoBs within CIBC’s US Region to maintain a current understanding of the risks associated with products/services, develop/execute a strategic roadmap to manage fraud risks. Key to the success in the role will be ongoing measurement of the effectiveness and the ability to adjust fraud strategy over time as required to proactively address the changing risk environment.

Key Accountabilities

Operations and Risk Management - Identify both fraud risk exposures and fraud-related client impacts proactively through data analysis and operational observation such that fraud rules, policies and procedures can be optimized to limit fraud risk and optimize client experience.Support fraud strategy policy development to mitigate fraud risk and optimize the client’s experience.Evaluate the prevention potential of new technologies and / or process changes for purpose of mitigating fraud and optimizing client experience.Relationship Management - Consult with internal partner groups including line of business, Corporate Security and Fusion  to identify emerging issues and potential fraud exposures. Liase with and attend fraud risk forums to identify emerging trends, new technologies and industry best practices. Maintain contact with external organizations and vendors / suppliers; external organization such as payment associations for purposes of shared reporting and benchmarking, external vendors for purposes of evaluating new fraud prevention technologies.Participate and collaborate in the creation of a culture that promotes analytics-driven decisions backed by investigation and collaboration around risk dataDevelop client and employee facing fraud awareness initiatives in collaboration with other functional areas (e.g. 2LOD, lines of business)Responsible for knowing the amount of external fraud exposure at the bank and the amount of fraud identified as part of the fraud strategy program.Manage third party vendors that provide fraud controls.  Ensure those controls are operating at anIdentify major areas of fraud risk exposures proactively through data analysis and consultations with partner groupsUse data analysis to monitor the effectiveness of fraud risk driven strategies and promptly recommend refinements as necessaryReview new initiatives, existing processes, and programs for compliance with fraud management policies and/or other recognized fraud control industry standardsProvide insight and requirements to larger projects with fraud implicationsPrepare clear documentation consisting of narratives and data/process flow diagrams to illustrate not only the risks and impacts but also the proposed business solutionsChampion and/or sponsoring strategic fraud initiatives/projects for the US Region 1 LOD Fraud Management teamAttend formal and informal industry meetings to support and influence industry fraud initiatives and to gather information to support CIBC specific strategiesWork closely with fraud contacts at other organizations to develop new ideas and approaches and to benchmark CIBC's current capabilitiesLiaise or attend fraud risk forums as required to maintain an awareness of fraud trends, technology and standardsProvide oversight in the preparation, consolidation, and reconciliation of operational risk dataOversee analysis to assess the effectiveness of risk mitigation strategies, and control processesDevelop robust methodologies for forecasting operational losses.Champion required changes to strengthen Fraud Managements risk intelligence capabilities. Recommend and manage the development of new/enhanced reporting systems, policies, procedures, and controls to address known deficienciesProvide oversight in the reporting and publishing of operational risk metrics

Qualifications

Bachelors Degree or equivalent experience5+ years in fraud prevention for a Domestic Bank or Large and Foreign Banking Organization (LFBO) from both a strategy and operations perspective. Maintains a robust fraud peer network by way of fraud consortium memberships and participation.Strong subject matter knowledge of banking product, services, channels and the associated risks, with acknowledged expertise in at least one of these categories.Excellent research and presentation skillsProficiency in MS Office, especially MS Excel, PowerPointAbility to collaborate effectively and follow up to ensure achievement of deadlines, outcomes and results. Ability to effectively present information within and across team both verbally and in writing

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At CIBC, your goals are a priority. We start with your strengths, ambitions and strive to create opportunities to tap into your potential.  

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2024-10-01

Job Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Fraud Controls, Fraud Prevention, Ideation, Mitigation Planning, New Initiatives, Risk Mitigation Strategies, Roadmapping, Taking Initiative