We are currently seeking a Sr. Manager of Media Agency Management for our Amazon Media Operations, Data, and Execution team (MODE). You will be part of an innovative, fast-growing team focused on delivering results across a wide range of business outcomes and categories. In this role, you will be responsible for project management of all operational, talent and process workstreams across Amazon Lines of Business (LOB) during our transition, onboarding, and ongoing relationship with two new global media agency partners. You will work across key LOB media, finance, operations and product teams to define key business and operational needs, mechanisms for tracking progress and metrics and recommendations for optimizations to improve the strength and productivity of our partnerships. Additionally, you will be lead collaboration with key partners across other LOBs for a comprehensive agency partner management and relationship building.

Key job responsibilities

• Analyzes, plans and implements short and long-term operational process improvements.
• Identifies process gaps and inefficiencies. Communicates to stakeholders and updates workflows to address those needs in a timely manner.
• Owns change management across impacted teams.
• Develop metrics and measures performance against process requirements, aligning improvement projects to close performance shortfalls and identify future improvement opportunities. Collects data to identify root cause problems.
• Researches, recommends and approves processes to aid in the translation of business objectives into functional requirements and solution design.
• Assesses the degree of risk impact, timeframe, and cost of re-engineering required to achieve the desired future state of agency relationships.
• Surveys and analyzes best practices across Amazon and external teams.
• Develop process documentation and operating instructions to all internal and external stakeholders.
• Develop training guides and learning videos to distribute globally at scale.