In our Senior Manager, Operations role, you will: + Lead the operational functions of the team including database management, programmatic enablement, and optimization of key systems in collaboration with other stakeholders including Finance,Global CI, and Sustainability teams- Recommend and administer policies, procedures and processes in support of the team’s goals and operations - Proactively seek and advocate for solutions to improve workflows and productivity- Review and provide updates to the Community Investment Standard annually- Provide monthly compliance and risk reports to respective teams (ex: IIQ, OSFI)- Ensure payment due diligence steps are followed (Bridger, AML/ATF, etc.)- Manage the CI Grant vendor tool, including the reporting dashboard, application templates, impact surveys and donation reports- Oversee the processing of donations to community partners globally- Provide grantees with the forms and supports they need to comply with grant requirements (proposals, reports, etc.); ensures that online forms for grantseekers are clear, relevant, and up to date- Manage the business unit processing platform and oversees high volume business unit request donations processing; triaging escalated issues and ensuring easier and more efficient digital user experience - Streamline financial management, grant/investment accounting, and reporting processes, ensuring we are compliant with our policies, and we can use our financial data to inform decision making- Coordinatebudget preparation, financial reporting,processing invoices, expense reports, and reimbursements in a timely manner- Monitor and tracks expenditures to ensure adherence to budgetary guidelines- Develop and manage onboarding process for new team members from an operational, governance, and compliance perspective- Manage team Sharepoint sites ensuring all stored information is in line with company policy- Develop and maintain a CI Microsite to manage intake of internal requests and information and host relevant CI content - Manage the email account for the CI team- Work with the team to prepare relevant input and supports the preparation of board materials and other executive reporting **Required Qualifications:** + Bachelor’s degree in business administration, operations management, grant management, or a related field- 5+ years as a systems professional, or demonstrated experience in a similar role, providing operational support, project management, and reporting and analytics- Impeccable organizational skills and ability to prioritize workload while aligning with the organization’s “big picture”- Strong communicator who can collaborate effectively with staff, stakeholders, charitable partners, and suppliers- Are a creative thinker who can design systems with minimal administrative burden, taking an agile approach.- Knowledge of financial management and reporting- Proficiency in digital tools such as Teams and Sharepoint **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hancock** Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . **Manulife is an Equal Opportunity Employer** At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Hybrid **Salary range is expected to be between** $86,250.00 CAD - $155,250.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.