Position Title: Sr. Manager, Order Fulfillment Process 

Position Type: Regular - Full-Time ​

Position Location: Toronto HQ 

Requisition ID: 33730 

 

 

The Sr. Manager, Order Fulfillment Process will be responsible for defining, evaluating, refining, and enhancing the order to cash processes to ensure efficient and high-quality support for McCain’s clients. This role involves managing workflows, ensuring adherence to customer service standards, and working closely with cross-functional teams to optimize processes and meet performance goals. The ideal candidate will have experience as a People Manager and as a functional expert in process design, customer service operations, order to cash process and service management.

Process Management:

Continually improve McCain’s order to cash process that will help us meet or exceed our customer service levels with appropriate controls and reporting.

Drive cross function/cross organization workshops to define processes and resolve issues.Stakeholder Management:

Recommend tools and automation to improve the function and implement efficiencies.Stay updated on industry trends and technologies to keep the team equipped with the latest tools and techniques.

Suggest process automation and consistency to generate clean data to support operational metrics.

Bachelor’s degree in Business Administration, Management, or a related field preferred. Leadership capability in coaching and mentoring, fostering a culture of growth and learning.Experience with ERP order to cash processes with SAP preferred. 

Reporting to the Sr. Director, Operations Transformation, the Sr. Manager, Order Fulfillment Process is as strategic as they are hands-on. The ideal candidate is someone who will not only execute a global vision but will also roll up their sleeves to ensure its success.

 

 

Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

 

We are McCain: this statement is about our power collectively and our importance individually—your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we’re better together.

 

#Hybrid