About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Senior Manager, Pre-Owned Operations will lead Rivian’s pre-owned vehicle operations, overseeing the inspection, certification, refurbishment, and resale of pre-owned Rivian vehicles. This role demands a strategic leader with a deep understanding of automotive operations, including extensive experience in inventory management and refurbishment processes. The ideal candidate will have a proven track record in an OEM environment and expertise in electric vehicles, combined with exceptional executive-level communication skills. Responsibilities Develop and implement strategic initiatives to enhance the efficiency and profitability of Rivian’s pre-owned vehicle operations. Oversee the daily operations related to inventory management, vehicle refurbishment, and certification processes, ensuring adherence to quality standards and operational excellence. Lead, mentor, and manage a team of professionals, setting clear performance goals, conducting regular reviews, and fostering a positive and productive work environment. Identify opportunities for process improvements in pre-owned operations, implementing best practices to streamline workflows and boost operational performance. Enhance customer satisfaction by ensuring high standards of vehicle quality and addressing any issues or concerns related to pre-owned vehicle sales and service. Collaborate with Sales, Service, Supply Chain, and other departments to ensure cohesive operations and effective communication across the organization. Monitor key performance indicators (KPIs), analyze operational data, and produce comprehensive reports to support strategic decision-making and performance evaluation. Ensure that all operations comply with legal regulations, industry standards, and Rivian’s internal policies. Qualifications Minimum of 7+ years of experience working in an Original Equipment Manufacturer (OEM) environment. 5-10 years of extensive experience in automotive operations, with a strong background in inventory management, refurbishment operations, and a deep understanding of electric vehicles. Bachelor’s degree in a relevant field is preferred. Demonstrated ability to communicate effectively at an executive level, with strong presentation and interpersonal skills. Relevant automotive industry certifications (e.g., Automotive Service Excellence (ASE)) are advantageous is preferred. Familiarity with advanced automotive technologies and digital tools related to vehicle management and sales is preferred Proven leadership and team management abilities. Exceptional executive-level communication and presentation skills. Advanced problem-solving and strategic thinking capabilities. Strong analytical skills with the ability to interpret data and make data-driven decisions. Effective cross-functional collaboration and relationship-building skills. Pay Disclosure Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.