Job Summary

The Senior Manager of Process Design’s primary job is to spearhead the optimization and innovation of our business processes. They will lead cross-functional teams, harnessing their expertise to streamline operations, enhance efficiency, and drive productivity gains. The Senior Manager of Process Design position is a seasoned strategist with a passion for process excellence.

Job Description

What will you be doing?

Lead process design initiatives, fostering collaboration across departments to identify areas for improvementDevelop and implement strategic process roadmaps, aligning with organizational objectivesMentor and guide process design teams, empowering them to deliver high-impact solutionsSupports the maintenance of the change management program and establishes processes and expectations followed by 1LOD teamsConduct thorough process analyses, pinpointing inefficiencies and opportunities for innovationDesign and implement new processes, leveraging industry best practices and cutting-edge technologiesCollaborate with stakeholders to ensure seamless process adoption and sustainabilityDrive continuous improvement, monitoring key performance indicators and refining processes accordinglyUnderstanding of financial services processes with respect to retail banking products (deposit accounts, credit cards, mortgage/HELOC, etc.)Proficient in the usage of process design and presentation tools (e.g. MS Visio, PowerPoint, Lucidchart).Willingness to learn and challenge the status quo in a fast-paced environment.

What do you need to succeed?

Must have:

7-10 years of experience in a process design / implementation function4+ years in the financial services or other regulated industriesStrong communication skills (written and oral)Self-motivated professional

Nice-to-have

Certification in process design or a related field (e.g., Lean, Six Sigma)Experience with digital transformation initiativesFamiliarity with industry-specific regulations and standardsBasic knowledge of technologies such as RPA, AI and Machine Learning.Familiarity with risks and controls frameworks such as COSO, ISO31000, etc.

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-02

Application Deadline:

2024-11-04

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.