**Our vision is to transform how the world uses information to enrich life for** **_all_** **.** Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. **About Our Team:** At Micron Technology, Inc., our SSD RMA (Returned Material Authorization) team is dedicated to ensuring the highest quality and reliability of our SSD products. We specialize in conducting formal Failure Analysis (FA) on customer-returned materials, working with multi-functional teams to pinpoint root causes and promote continuous improvement. Our mission is to enhance product quality and customer satisfaction through in-depth analysis and effective problem resolution. **Position Overview:** We are seeking a Senior Manager, SSD RMA to lead and manage a high-performing team responsible for Failure Analysis (FA) of SSD customer returns. In this role, you will oversee technical investigations, collaborate with internal and external teams, and drive continuous improvements in quality and reliability. This position requires strong leadership, technical expertise, and the ability to effectively communicate findings and recommendations. **Responsibilities** **:** + Lead and manage a team performing electrical and mechanical verification FA on SSD customer returns. + Support department goals by tracking critical metrics and customer turnaround time. + Handle customer issues for RMA cases with internal teams and provide FA reports to external customers. + Maintain and develop FA capabilities, ensuring the setup and maintenance of debug systems for DOE and error duplication. + Serve as the SSD interface for external customer-facing teams, providing data analysis and technical consultation. **Minimum Qualifications** **:** + Master’s degree in Electronics Engineering, Computer Engineering, or a related field. + 5+ years of experience in a technical and people leadership role. + Experience in system/firmware engineering, product engineering, quality, and customer engineering. + Strong understanding of NAND flash memory functions and SSD storage architecture. + Excellent project management, communication, and problem-solving skills. **Preferred Qualifications:** + Experience in the storage industry and direct customer interface. + Competency in failure analysis and system testing methodologies. + Knowledge of computer hardware interfaces such as PCIe, SATA, and Bus Tracer. + Programming experience is a plus. + Ability to work flexible hours and travel as needed. **Location:** Longmont, CO (Relocation available) The US base salary range that Micron Technology estimates it could pay for this full-time position is: $144,000.00 - $252,000.00 Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses and equity. As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits . Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. To learn about your **right to work click here. (http://www.justice.gov/crt/worker-information)** To learn more about Micron, please visit micron.com/careers US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at hrsupport_na@micron.com or 1-800-336-8918 (select option #3) Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.