The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking a proactive and strategic Senior Content Design Manager to lead and mentor a team of senior and junior content designers. In this pivotal role, you will drive the content design strategy, ensuring cohesive and user-centered experiences across our products. Your leadership will be instrumental in planning, organizing, and executing product design projects that align with business objectives and enhance user engagement.

Job Description:

Key Responsibilities:

Leadership & Team Management:Lead, mentor, and develop a high-performing team of content designers, fostering a culture of collaboration and continuous improvement.Provide guidance and support to team members, facilitating professional growth and skill development.Strategic Planning & Execution:Develop and implement comprehensive content design strategies that align with PayPal's business goals and user needs.Oversee the end-to-end content creation process, ensuring consistency, clarity, and adherence to brand guidelines.Collaboration & Cross-Functional Partnership:Work closely with UX designers, product managers, engineers, and other stakeholders to create seamless and intuitive user experiences.Advocate for content design best practices and user-centered design principles across the organization.Process Improvement & Innovation:Establish and refine content design processes, tools, and standards to enhance efficiency and quality.Stay abreast of industry trends and emerging technologies to drive innovation in content design.Hiring & Talent Development:Lead recruitment efforts to attract top talent in content design.Develop onboarding programs and training initiatives to ensure team members are well-equipped to excel in their roles.

Qualifications:

Experience:Minimum of 8 years of experience in content design, UX writing, or related fields.At least 4 years in a leadership role, managing and developing product content design teams.Skills:Proven ability to develop and execute content strategies that drive user engagement and meet business objectives.Strong understanding of user experience principles, information architecture, and content management systems.Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.Education:Bachelor's degree in English, Journalism, Communications, Design, or a related field. Advanced degree preferred.

Why Join Us:

Innovative Environment: Be part of a company that encourages creativity and innovation, continually seeking to improve the financial lives of our users.Professional Growth: Access to continuous learning opportunities and career development programs.Inclusive Culture: Join a diverse workplace that values and respects every individual's unique perspective and experience.

If you are a strategic thinker with a passion for content design and leadership, and you're ready to make a significant impact, we invite you to apply for the Senior Content Design Manager position at PayPal.

PayPal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.