Kapolei, HI, 96707, USA
16 days ago
Sr. Manager Account Services (English & Native Japanese Speaking)
**Salary Range: $125,400** **Expected Contributions** + Leads and provides strategic input on cultural strategies, supporting MVW-wide Sales and Marketing initiatives, and liaising with the Integrated Marketing Communications team, Legal, and external M&S partners. + Demonstrates cultural sensitivity and a deep understanding of Japanese culture, consulting on cultural aspects to enhance consumer engagement and drive purchasing behavior through strategically positioned creative executions. + Drives collaboration with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions, ensuring alignment with business objectives and cultural nuances. + Oversees the creation of marketing and sales materials and communications in both English and Japanese, ensuring cultural relevance and effectiveness. + Manages relationships with external vendors in North America and Asia, including translators, photographers, digital marketing agencies, and direct mail houses, to ensure high-quality deliverables. + Partners with external Marketing and Sales vendors (e.g., Bonvoy, Airlines) in North America and Asia to create content and coordinate direct mail and email campaigns that resonate with target audiences. + Collaborates with the Sales Center Technology Department to ensure all necessary translations in Japanese are accurately implemented upon updates to the English version. + Works closely with the Integrated Marketing Communications team to create and update all owner communications in Japanese, including guides, welcome emails, and other correspondence, ensuring cultural sensitivity and clarity. + Leads the development of Sales and Marketing training materials in Japanese, working with the Training and Development department to ensure comprehensive and culturally appropriate content. + Manages work processes and projects, setting priorities, measurable objectives, and monitoring progress and results to ensure successful execution and alignment with strategic goals. + Assists in the development of operating plans and workable business processes for own department + Manages work processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. + Responds to business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization. + Works to enhance the organization’s capabilities through effective staffing and development of others by: + Anticipating staffing requirements based on workload and resource allocation + Using appropriate MVW interviewing tools to hire the best managers available from inside or outside. + Setting and maintaining high standards for team and individual performance. + Providing timely coaching and feedback. + Making and rewarding distinctions in performance. + Assists more senior associates in achieving business results by: + Acting in a consultative fashion to implement programs impacting the broader organization. + Assisting in the development and communication of broader organizational goals. + Achieving results against budget within scope of responsibility. + Taking calculated risks to move the department or team forward. + Developing and using systems to organize and keep track of information. + Balancing the interests of own group with the interests of the organization. + Working with others to identify and remove barriers to success. + Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge. + Performs other duties as appropriate. **Specific Expected Contributions** (including duties and responsibilities) + Works with sales, marketing and brand teams to secure briefs and document project requirements + Works with brand team to secure marketing briefs and document project requirements + Ensures all stakeholders are aligned prior to project initiation + Creates project plans, including setting targets for milestones and meeting deadlines + Delegates tasks to team members best positioned to execute + Communicates with senior leadership on high profile project timelines and status + Identifies requests that require higher level brand input + Adheres to client service level agreements in concert with the business and tracks results + Assists in developing processes, evaluates efficiencies, and refines as necessary + Measures client satisfaction regularly and proposes action based on results + Helps to create department performance measurement standards and reports regularly + Follows SOPs and applies consistently + Directly manages and delivers on customer communications needs on time and on budget + Implements communications execution strategies through the standard department processes + Builds strong relationships across functional teams built on respect and trust + Has extensive knowledge of businesses, products, and brands + Manages project schedule templates in workflow system + Follows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmation + Assists in developing communication plans and strategies for efficient project status reports + Follows review processes to ensure quality, consistency, brand standards and legal compliance + Uses tools that capture, evaluate, and utilize customer feedback + Works collaboratively across teams to exceed customer expectations + Provides clear feedback to team and individuals on job performance and client-related issues + Participates in creative team presentations to internal customers + Participates in and contributes to overall communications planning process + Communicates established business strategies to the creative team + Recognizes creative executions that may not align with brand requirements + Works with brand partners to gather and share program results + Takes ownership of client programs and proactively organizes/coordinates efforts between components + Identifies/resolves issues in advance and knows when to elevate + Identifies cost-saving measures throughout program development and execution (i.e., determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.) + Partners with the business leaders to develop execution strategies + Keeps creative team, management, and client up to speed on program progress + Motivates team to exceed expectations **Specific Candidate Profile** (the education, experience, skills and attributes that are important for this position) + Minimum of 6 years advertising agency account management, in-house communications, project management or equivalent experience required + Process development and management experience a plus + Must be fluent and English and must be a native Japanese speaker as the position requires reading/writing/speaking/translating Japanese Work with Global Brand Strategy & Creative Delivery to create owner testimonial videos and arrange all necessary items in Japanese including communicate with owners and attend during filming. + Experienced in creating materials in all mediums including print, video and digital. + Marketing or sales experience a plus + Ability to understand business strategy to build a project and action plan + Willing to travel and Flexible Schedule + Demonstrated ability to manage several projects simultaneously, involving various operational units. + Bachelor's Degree + Experience leading cross functional, cross channel projects + Demonstrated ability to manage several projects simultaneously, involving various operational units. + Bachelor’s degree + Extensive organizational skills + Strong interpersonal skills + Ability to prioritize and juggle multiple tasks + Customer focused + Project management skills required + Collaborative + Strong people management skills Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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