Sr. Manager Account Services (English & Native Japanese Speaking)
Marriott Vacations Worldwide
**Salary Range: $125,400**
**Expected Contributions**
+ Leads and provides strategic input on cultural strategies, supporting MVW-wide Sales and Marketing initiatives, and liaising with the Integrated Marketing Communications team, Legal, and external M&S partners.
+ Demonstrates cultural sensitivity and a deep understanding of Japanese culture, consulting on cultural aspects to enhance consumer engagement and drive purchasing behavior through strategically positioned creative executions.
+ Drives collaboration with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions, ensuring alignment with business objectives and cultural nuances.
+ Oversees the creation of marketing and sales materials and communications in both English and Japanese, ensuring cultural relevance and effectiveness.
+ Manages relationships with external vendors in North America and Asia, including translators, photographers, digital marketing agencies, and direct mail houses, to ensure high-quality deliverables.
+ Partners with external Marketing and Sales vendors (e.g., Bonvoy, Airlines) in North America and Asia to create content and coordinate direct mail and email campaigns that resonate with target audiences.
+ Collaborates with the Sales Center Technology Department to ensure all necessary translations in Japanese are accurately implemented upon updates to the English version.
+ Works closely with the Integrated Marketing Communications team to create and update all owner communications in Japanese, including guides, welcome emails, and other correspondence, ensuring cultural sensitivity and clarity.
+ Leads the development of Sales and Marketing training materials in Japanese, working with the Training and Development department to ensure comprehensive and culturally appropriate content.
+ Manages work processes and projects, setting priorities, measurable objectives, and monitoring progress and results to ensure successful execution and alignment with strategic goals.
+ Assists in the development of operating plans and workable business processes for own department
+ Manages work processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.
+ Responds to business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
+ Works to enhance the organization’s capabilities through effective staffing and development of others by:
+ Anticipating staffing requirements based on workload and resource allocation
+ Using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
+ Setting and maintaining high standards for team and individual performance.
+ Providing timely coaching and feedback.
+ Making and rewarding distinctions in performance.
+ Assists more senior associates in achieving business results by:
+ Acting in a consultative fashion to implement programs impacting the broader organization.
+ Assisting in the development and communication of broader organizational goals.
+ Achieving results against budget within scope of responsibility.
+ Taking calculated risks to move the department or team forward.
+ Developing and using systems to organize and keep track of information.
+ Balancing the interests of own group with the interests of the organization.
+ Working with others to identify and remove barriers to success.
+ Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
+ Performs other duties as appropriate.
**Specific Expected Contributions** (including duties and responsibilities)
+ Works with sales, marketing and brand teams to secure briefs and document project requirements
+ Works with brand team to secure marketing briefs and document project requirements
+ Ensures all stakeholders are aligned prior to project initiation
+ Creates project plans, including setting targets for milestones and meeting deadlines
+ Delegates tasks to team members best positioned to execute
+ Communicates with senior leadership on high profile project timelines and status
+ Identifies requests that require higher level brand input
+ Adheres to client service level agreements in concert with the business and tracks results
+ Assists in developing processes, evaluates efficiencies, and refines as necessary
+ Measures client satisfaction regularly and proposes action based on results
+ Helps to create department performance measurement standards and reports regularly
+ Follows SOPs and applies consistently
+ Directly manages and delivers on customer communications needs on time and on budget
+ Implements communications execution strategies through the standard department processes
+ Builds strong relationships across functional teams built on respect and trust
+ Has extensive knowledge of businesses, products, and brands
+ Manages project schedule templates in workflow system
+ Follows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmation
+ Assists in developing communication plans and strategies for efficient project status reports
+ Follows review processes to ensure quality, consistency, brand standards and legal compliance
+ Uses tools that capture, evaluate, and utilize customer feedback
+ Works collaboratively across teams to exceed customer expectations
+ Provides clear feedback to team and individuals on job performance and client-related issues
+ Participates in creative team presentations to internal customers
+ Participates in and contributes to overall communications planning process
+ Communicates established business strategies to the creative team
+ Recognizes creative executions that may not align with brand requirements
+ Works with brand partners to gather and share program results
+ Takes ownership of client programs and proactively organizes/coordinates efforts between components
+ Identifies/resolves issues in advance and knows when to elevate
+ Identifies cost-saving measures throughout program development and execution (i.e., determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.)
+ Partners with the business leaders to develop execution strategies
+ Keeps creative team, management, and client up to speed on program progress
+ Motivates team to exceed expectations
**Specific Candidate Profile** (the education, experience, skills and attributes that are important for this position)
+ Minimum of 6 years advertising agency account management, in-house communications, project management or equivalent experience required
+ Process development and management experience a plus
+ Must be fluent and English and must be a native Japanese speaker as the position requires reading/writing/speaking/translating Japanese Work with Global Brand Strategy & Creative Delivery to create owner testimonial videos and arrange all necessary items in Japanese including communicate with owners and attend during filming.
+ Experienced in creating materials in all mediums including print, video and digital.
+ Marketing or sales experience a plus
+ Ability to understand business strategy to build a project and action plan
+ Willing to travel and Flexible Schedule
+ Demonstrated ability to manage several projects simultaneously, involving various operational units.
+ Bachelor's Degree
+ Experience leading cross functional, cross channel projects
+ Demonstrated ability to manage several projects simultaneously, involving various operational units.
+ Bachelor’s degree
+ Extensive organizational skills
+ Strong interpersonal skills
+ Ability to prioritize and juggle multiple tasks
+ Customer focused
+ Project management skills required
+ Collaborative
+ Strong people management skills
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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