Job Description

Salary Range: $125,400

Expected Contributions

Leads and provides strategic input on cultural strategies, supporting MVW-wide Sales and Marketing initiatives, and liaising with the Integrated Marketing Communications team, Legal, and external M&S partners.Demonstrates cultural sensitivity and a deep understanding of Japanese culture, consulting on cultural aspects to enhance consumer engagement and drive purchasing behavior through strategically positioned creative executions.Drives collaboration with Marketing and Sales teams in North America and Asia-Pacific (APAC) regions, ensuring alignment with business objectives and cultural nuances.Oversees the creation of marketing and sales materials and communications in both English and Japanese, ensuring cultural relevance and effectiveness.Manages relationships with external vendors in North America and Asia, including translators, photographers, digital marketing agencies, and direct mail houses, to ensure high-quality deliverables.Partners with external Marketing and Sales vendors (e.g., Bonvoy, Airlines) in North America and Asia to create content and coordinate direct mail and email campaigns that resonate with target audiences.Collaborates with the Sales Center Technology Department to ensure all necessary translations in Japanese are accurately implemented upon updates to the English version.Works closely with the Integrated Marketing Communications team to create and update all owner communications in Japanese, including guides, welcome emails, and other correspondence, ensuring cultural sensitivity and clarity.Leads the development of Sales and Marketing training materials in Japanese, working with the Training and Development department to ensure comprehensive and culturally appropriate content.Manages work processes and projects, setting priorities, measurable objectives, and monitoring progress and results to ensure successful execution and alignment with strategic goals.Assists in the development of operating plans and workable business processes for own departmentManages work processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results.Responds to business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.Works to enhance the organization’s capabilities through effective staffing and development of others by:Anticipating staffing requirements based on workload and resource allocationUsing appropriate MVW interviewing tools to hire the best managers available from inside or outside.Setting and maintaining high standards for team and individual performance.Providing timely coaching and feedback.Making and rewarding distinctions in performance.Assists more senior associates in achieving business results by:Acting in a consultative fashion to implement programs impacting the broader organization.Assisting in the development and communication of broader organizational goals.Achieving results against budget within scope of responsibility.Taking calculated risks to move the department or team forward.Developing and using systems to organize and keep track of information.Balancing the interests of own group with the interests of the organization.Working with others to identify and remove barriers to success.Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities)

Works with sales, marketing and brand teams to secure briefs and document project requirementsWorks with brand team to secure marketing briefs and document project requirementsEnsures all stakeholders are aligned prior to project initiationCreates project plans, including setting targets for milestones and meeting deadlinesDelegates tasks to team members best positioned to executeCommunicates with senior leadership on high profile project timelines and statusIdentifies requests that require higher level brand inputAdheres to client service level agreements in concert with the business and tracks resultsAssists in developing processes, evaluates efficiencies, and refines as necessaryMeasures client satisfaction regularly and proposes action based on resultsHelps to create department performance measurement standards and reports regularlyFollows SOPs and applies consistentlyDirectly manages and delivers on customer communications needs on time and on budgetImplements communications execution strategies through the standard department processesBuilds strong relationships across functional teams built on respect and trustHas extensive knowledge of businesses, products, and brandsManages project schedule templates in workflow systemFollows dept processes including acquiring marketing briefs, creative briefs, creating conference reports, change order management, securing appropriate signature approvals and delivery confirmationAssists in developing communication plans and strategies for efficient project status reportsFollows review processes to ensure quality, consistency, brand standards and legal complianceUses tools that capture, evaluate, and utilize customer feedbackWorks collaboratively across teams to exceed customer expectationsProvides clear feedback to team and individuals on job performance and client-related issuesParticipates in creative team presentations to internal customersParticipates in and contributes to overall communications planning processCommunicates established business strategies to the creative teamRecognizes creative executions that may not align with brand requirementsWorks with brand partners to gather and share program resultsTakes ownership of client programs and proactively organizes/coordinates efforts between componentsIdentifies/resolves issues in advance and knows when to elevateIdentifies cost-saving measures throughout program development and execution (i.e., determining most appropriate or necessary players to attend meetings, identifying the most efficient way to get work out the door, etc.)Partners with the business leaders to develop execution strategiesKeeps creative team, management, and client up to speed on program progressMotivates team to exceed expectations

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position)

Minimum of 6 years advertising agency account management, in-house communications, project management or equivalent experience requiredProcess development and management experience a plusMust be fluent and English and must be a native Japanese speaker as the position requires reading/writing/speaking/translating Japanese Work with Global Brand Strategy & Creative Delivery to create owner testimonial videos and arrange all necessary items in Japanese including communicate with owners and attend during filming.Experienced in creating materials in all mediums including print, video and digital.Marketing or sales experience a plusAbility to understand business strategy to build a project and action planWilling to travel and Flexible ScheduleDemonstrated ability to manage several projects simultaneously, involving various operational units. Bachelor's DegreeExperience leading cross functional, cross channel projectsDemonstrated ability to manage several projects simultaneously, involving various operational units.Bachelor’s degreeExtensive organizational skillsStrong interpersonal skillsAbility to prioritize and juggle multiple tasksCustomer focusedProject management skills requiredCollaborativeStrong people management skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.