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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Reporting to the Director of Commercial Learning and Development for HIV PrEP, the Sr. Manager will oversee the development, implementation, and sustainment of training programs for the Field Reimbursement and Nurse Educator Teams within the HIV PrEP Business. The ideal candidate will have expertise in payer coverage, reimbursement processes, and customer facing nurse education needs, with a strong passion for enabling new hires to succeed in navigating the complex environments.
This position is posted as either a Remote position (25-30% travel) or Head Quarters (15-20% travel) based on the successful candidate making an informed choice. Travel is required to attend meetings, training events and field visits.
Essential Duties and Job Functions:
Lead and collaborate on the development and implementation of knowledge/skill-based training focused on ensuring success through focusing on the reimbursement landscape and processes.
Facilitate comprehensive onboarding sessions, covering reimbursement strategies, coding practices, payer coverage, and patient support programs.
Develop and Deliver Effective Instruction: Equip nurse educators with the skills to design, present, and evaluate engaging, evidence-based training programs that effectively enhance the clinical knowledge, critical thinking, and teaching capabilities of nursing staff, ensuring they can foster a culture of continuous learning and patient-centered care.
Develops and executes training with a specific focus on our new hire program as well as account management skills, product knowledge, product launches, communication skills, phased trainings, sales meeting training workshops, ongoing learning sustainment programs.
Collaborates with and supports relevant internal departments, including Managed Markets, Marketing, Commercial (Field Sales, National Accounts, Regional Trainers), Commercial Operations, Global L&D, Medical Information, Legal, Business Conduct and Regulatory to develop appropriate training.
Collaborates with internal customers including Compliance/Legal, Marketing and Patient Support to ensure training materials and workshops are current, effective and compliant with regulatory guidelines.
Partners with external vendors to design curricula or programs and planning of instructional methods and materials using adult learning principles and advanced AI offerings.
Effectively prepares for instruction by conducting needs assessments, identifying targeted participant characteristics, and soliciting cross-functional feedback before finalizing content and strategy.
Offers solutions for bridging gaps between current organizational capabilities and needs.
Partners with subject matter experts and key stakeholders to identify training needs, improve training solutions and lead change initiative implementation.
Monitors and maintains alignment with Commercial group’s strategic training plan while balancing short-term and long-term business goals.
Manages budget (accruals and invoices) aligned with both the development of training resources and / or POA / for NSM, MYM and trainings.
Knowledge, Experience and Skills:
Prior Field Reimbursement, HUB and/or Nurse educator experience
Proficiency in Microsoft Office applications including Word, Teams and PowerPoint, particularly as used in the development of instructional content.
Highly self-motivated and self-managed; ability to work independently and as part of a team with minimal coaching or supervision.
Ability to organize and work under strict time and production deadlines, while producing quality deliverables and approvals through business compliance.
Good organization skills, time management, and the ability to juggle multiple tasks are all prerequisites of an effective project manager.
Excellent facilitation and communication skills.
Demonstrated ability to simultaneously handle a large and diverse number of technical tasks and issues with tact, cooperation and persistence.
Demonstrated ability to build consensus and gain alignment with key stakeholders
Demonstrated ability to lead without authority
Strong organizational and problem-solving skills.
Comfortable working with people at all levels of the organization globally as well as with suppliers, vendors and customers.
Ability to effectively communicate in visual, oral and written presentation forms.
Ability to effectively manage a project from its initiation to delivery, either as live training or as a virtual deliverable.
Ability to effectively manage multiple vendors from selection to final deliverable
Must have the ability to focus on performance by establishing clear objectives for the training.
Strong interpersonal communication, facilitation, problem solving, decision making and analytical skills.
Basic Qualifications:
High School Degree and Twelve Year's Experience
OR
Associates Degree and Ten Years Experience
OR
Bachelor's Degree and Eight Years’ Experience
OR
Masters' Degree and Six Years’ Experience
OR
Ph.D.
Preferred Qualifications:
Extensive experience in Field Reimbursement, Nursing, HUB Services in managing reimbursement processes, supporting nursing teams, and overseeing HUB services.
Training experience as Regional Trainer, Commercial Learning and Development or similar.
MS degree plus 6 years in related field is desirable
8 years of commercial pharmaceutical/biotech experience
3 years of successful Field Sales experience
Prior commercial training experience
Experience in HIV is advantageous
Sales, marketing, or training experience in a competitive biotech/pharma marketplace (either branded or generic).
People Leader Accountabilities
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
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As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
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