Job Description SummaryAs the Sr Manager - Digital Operations, you will be responsible for the operational delivery and support of next generation solutions for how customers receive Digital Technology support.

Job Description

Roles and Responsibilities

In this role, you will:

Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.Design, develop, implement and support the use of technology with geographically distributed infrastructure systems. Provide management of the tactical Digital Technology plans to ensure they meet current needs and are responsive to the future needs. Maintain the integrity of the systems with applying security best practices.Manage global IT assets including software licenses and hardware full lifecycle management.Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.Participate in budgeting process and manage IT Infrastructure related projects and investments.Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

Minimum Qualifications:

Bachelor’s degree from accredited university or college with minimum of 6 years of professional experience OR associate's degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experienceMinimum 3 years of professional experience in Computer Science or “STEM” (Science, Technology, Engineering and Math) related fields.Note: Military experience is equivalent to professional experience

Eligibility Requirement:

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

The base pay range for this position is $127,900 - $213,200. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan.  [If equity-eligible, should say “You are also equity-eligible”] This posting is expected to close on February 1, 2025.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Desired Characteristics:

Technical Expertise:

Hands-on experience in 24x7x365 technical operationsExperienced in design, performance, availability and scalability of the infrastructureDemonstrated understanding of Lean Manufacturing principles (e.g., 5S, 8 wastes)

Leadership:

Displays excellent communication skills, both written and verbal, including the ability to communicate effectively with both business/manufacturing and technical audiences.Assesses quality of information given and ask pertinent questions to stakeholders.Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology, or engineering.Ability to balance the long-term ("big picture") and short-term implications of all decisions.Skilled in negotiation to align stakeholders and communicate a single synthesized perspective to the team. Balances value propositions for competing stakeholders.Able to verbalize what is behind decisions and downstream implications.Continuously reflecting on success and failures to improve performance and decision-making.Understands when change is needed. Participates in technical strategy planning.Evaluates decisions through the eyes of the customer; builds strong customer relationships with stakeholders at all levels of the organization; partners with customers to help shape their future initiatives.

Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes