Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: + Career development with an international company where you can grow the career you dream of. + Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. + An excellent retirement savings plan with high employer contribution + Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit - an affordable and convenient path to getting a bachelor’s degree. + A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** Our Diagnostics business currently has an opportunity for a **Sr. Manager Post Market Reporting and Data Analytics** in one of our locations **, Lake Forest,IL or Irving,TX or Santa Clara, CA** . This person will be responsible for building strategies for complaint data management and analysis to ensure post market surveillance is developing at or ahead of pace with the division. Additionally, this role will be responsible for building strategy for complaint data management and analysis to ensure post-market surveillance is developing at or ahead of pace with the rest of the division. This role will be responsible for working with the cross-functional support of operations, quality, and R&D to develop solutions and implement improvement programs for on market products depending on the outcomes of their analysis and strategic initiatives. These projects will put the division in better position to resolve product technical issues and ultimately lower customer complaints. The major goal for the group is to develop processes and data management systems to enable more efficient identification product issues associated with complaints that ultimately lead to corrective actions and product improvements. **What You’ll Work On** + Develop and manage teams responsible for enhancing analytical processes, recommending, or implementing effective solutions by means of sophisticated data analysis. Create annual regulatory reports (PMSR, PRER, PMS, etc.) and oversee complaint trending process. + Responsible for establishing and maintaining analytics and reporting methodology as pertaining to complaint data and processes dependent on that data. This includes identifying and implementing projects to enhance data management, accessibility, and infrastructure for faster and deeper insights from complaint investigation data. + Establishes and manages processes for analyzing data regarding product issues. Works with the senior management and colleagues in the division, complaints team and division CAPA team to identify root cause and identify the corrective actions to resolve product issues globally. + Work with Quality groups requiring specific data to support the following requests, but not limited to: competent authorities, divisional and corporate reporting, audits and inspections. Fulfilling official requests requires procedural adherence to ensure the integrity of the data, and this shall be maintained as part of this role. + The manager will also be responsible for establishing workflows and analytical procedures, tools, and equipment in support of the Complaint Investigation Group among other Quality groups. + Develop and implement Quality Assurance strategies and regulations globally. + Collaborate with senior management in Operations, R&D, Quality, and Customer Service to determine cross-functional evaluation, investigation, and solutions. + Serves as the SME in Complaint Handling for escalations, audits and urgent issues being addressed at a cross-functional or divisional level. **EDUCATION AND EXPERIENCE YOU’LL BRING** **Minimum Qualifications** + Bachelor’s Degree, preferably in Engineering or related field. + Minimum 10 years of experience of related field ideally in either the medical device industry or a highly regulated industry. **Preferred Qualifications** + Engineering or Data Analytics Background preferred. + Minimum 5 years of management experience preferred. **Learn more about our benefits that add real value to your life to help you live fully:** http://www.abbottbenefits.com/pages/candidate.aspx . Follow your career aspirations to Abbott for diverse opportunities with a company that provides growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott , and Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $125,300.00 – $250,700.00. In specific locations, the pay range may vary from the range posted. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com