Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job DescriptionService Excellence Leaders in this role get to:
Support Service Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-line through sustainable and repeatable actions following Sutherland’s ModelLead projects and deliver QNI / CM Benefits for the programs assigned through DMAIC, Lean, Variation Based Management and/or other Quality tools or frameworkDrive Platinum Standard in Performance by improving performance thru bonus maximization, productivity and efficiencies in the Business Vertical / Program assigned.Lead Transformation projects through digitization or process improvement in different business verticals or programs by working closely with program heads and cross functional leadsTrain and mentor Service Delivery and Functional groups on Lean Six Sigma MethodologiesProvide direction to Performance Managers and Business Analysts to achieve internal and external goalsExemplify the company's core values: Integrity, leadership, people, clients and entrepreneurial spiritQualificationsOne year experience in managing data analytics Is able to create story from numbers or transform numbers into positive actionable recommendations Has experience in running and mentoring projects that deliver additional valueExperience on MS Office (Excel practitioner)Lean Six Sigma Green Belt Certified a requirement (non-conditional) Black belt training or certification preferred not requiredBackground in facilitating LSS TrainingCOPC desired not requiredClear communication skillsSelf starterAdditional InformationAll your information will be kept confidential according to EEO guidelines.