The Quality Team Leader is responsible for ensuring Schneider Electric produces High Quality products as per SE quality system and norms. This position will take ownership for implementing SE quality system/norm and responsible for the monitor the compliance. This person primary focus will be to drive the organization towards a continuous improvement culture. 

- Ensures specific issues are promptly managed and closed.

- Builds and shares analysis of the key satisfaction and loyalty drivers and drives improvement actions.

- Deploys the best practices

 

Able to implement and report Customer Experience & Quality indicators/dashboards in own area. Able to identify areas where to apply Analytics and the type of technology is needed. Able to examine data to detect what to improve in Customer Experience & Quality Demonstrates organizational leadership to achieve and improve. customer satisfaction and internal performance Demonstrates ability to criticize the norm and opposes convention based on facts Demonstrates understanding and application of quality management Demonstrates ability to enhance effective and efficient operations Effectively communicates in a stressful environment Demonstrates ability to prevent customer dissatisfaction from defective products or services Able to lead basic process based Continuous Improvement projects (A3 problem solving, 8D, Kaizen, Lean 6 Sigma etc.) either after achieving the required competency, certification and or with the support of a coach Delivers improvements in either waste, variation, or defects through a process-driven approach, makings decisions based on facts & focusing on the Customer impact whether internal or external Able to lead basic root cause identification through the appropriate tools & to implement corrective and preventive actions Understands the concept of Continuous Improvement delivering incremental, step & breakthrough Improvements Understands the effectiveness of improvement using the Kaizen approach Has practiced at least 8D or Lean 6 Sigma projects to conduct improvement actions Can have Green Belt level of Lean 6 Sigma knowledge, can be Green Belt certified