GENERAL DESCRIPTION OF POSITION
The Senior Manager of S&O Communications, Field Readiness, and Project Management will have a lead role in the organization overseeing the prioritization of critical issues impacting a variety of communications, tasks, field readiness processes, and project work streams within the S&O team. Aside from the management of a variety of ongoing communications and field readiness work streams, the role will lead and participate across the enterprise in project related work streams. The role will oversee the relationship with various support departments (Merch / HR / IT / Fuels / Maintenance / etc.) as well as the EPMO group. The role will serve as the liaison to provide an S&O perspective and subject matter expertise for other committees that may be created from time to time as required to fill key business initiatives. The Senior Manager will develop, facilitate, and manage key forums where all operational related work is discussed, prioritized, and actioned. A key skill set of a successful candidate in this role will be their ability to influence others with limited direct accountability (influence without authority). This position needs to have a great understanding of Enterprise Change Management, and an ability to manage various project work streams and initiatives simultaneously while working collaboratively contributing knowledge and managerial oversight of the S&O Home Office Support Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1.Oversight, development, and management of a variety of key business projects within the S&O organization. This position will A) directly lead key departmental functions to include communications, tasks, field readiness, compliance, fleet, and the ongoing S&O project work owning their outcome and delivering results; B) provide tracking, assistance, driving influence, and support required for strategic and other departmental projects; and C) assist in S&O goal development, cadence and execution following the guideposts below; and D) monitoring outputs and sustainment needs where necessary:

o Initiative or project framework
o Work / project assignment within subordinates
o Cost benefit analysis where appropriate
o Developing project charters
o Onboarding and sustaining all support departments as to S&O processes
o Project launches through management of FRC and coordination with Execution team to ensure successful implementation, hand-off, reporting, sustainability
o Progress tracking of all work streams
o Benefits realization tracking
o Project KPI and applicable metrics

2. Develop and manage a cadence of regularly scheduled touch base meetings with all key personnel from key support departments to ensure dialogue of all relevant work. Ensure alignment with upcoming events and potential S&O / Field opportunities using the Field Impact Calendar. The Senior Manager will ensure the meetings are a collection point for information obtained during these meetings to ensure action, follow-up, and closure to pertinent topics discussed by contributing departmental team members. A key piece of this work is asking second, third level questions to ensure clarity and understanding.

3. Manage Field Compliance program to include monitoring of employee compliance across all stores renewals; state, local, ordinance programs; sustainment where applicable; knowledge of compliance work flows, and liaison with Legal, Third party partners, and other necessary resources to maintain not only oversight over current compliance programs, but forward looking or new programs that may promulgate from time to time.

4. Develop and maintain a working knowledge of field operations through field exposure, travel, visits, and participation in field processes in order to help frame problems and issues which then drive solutions that are related to the improvement of internal customer needs, maintain and/or improve standards.