Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider. Responsible for leading the Freight Profitability department which includes National and Field customers. The Sr. Manager will work closely with many cross-functional teams to improve the profitability of customer pricing and contracts. The successful candidate will have strong collaborative leadership skills and ability to drive change and improvement. Primary Responsibilities + Evaluate current processes and systems, implement changes to optimize profitability and improve efficiency + Partner with National Account Executives to negotiate pricing and contracts + Support Pricing, Sales, Operations, and other functions within the company on customer profitability + Assist Costing Analysts with customer questions and help resolve issues + Maintain and develop strong relationships with customers + Manage team workload, accuracy, and prioritization of accounts + Provide continuous training to employees and ensure profitability annual metrics are met + Troubleshoot system, process errors and develop solutions + Perform deep-dive analysis on customer pricing profiles + Develop strategies to optimize profitability + Project support on an ad-hoc basis + Interact with senior management and act as liaison between customers and senior management to resolve customer issues. + Manage a team of National and Field analysts. Team size will vary, regularly at least 15 team members. Job Qualifications Education: + Bachelor’s degree in business, finance, mathematics, statistics or a related field preferred or equivalent work experience. Experience: + 10+ years of pricing and profitability experience in the transportation industry; preferably LTL + Knowledge of LTL rates including base rates, classes, weight breaks, FAKs, discounts, etc.… + Strong phone and verbal communication skills along with active listening skills + Ability to deal with different types of personalities and effectively handle high-stress situations in a calm manner + Ability to multi-task, set priorities and manage time effectively + Proven negotiation abilities + Proficient in English; good knowledge of additional languages desired + Proficiency with Office programs, such as Outlook, Excel, and Word Working Days: Shift and hours to be determined. Working Shift: Shift and hours to be determined. Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting. Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive: + Great Health Benefits including a Zero premium medical plan for employee only coverage + Short Term & Long Term Disability + Flex Spending Accounts + 401k Retirement plan with company match and additional company annual discretionary match opportunity + Life Insurance + Wellness Program + Tuition Reimbursement for Drivers and Technicians + Training and growth opportunities to build a career + We prioritize our OD family of employees + Ability to advance through our promote from within philosophy + National Career Opportunities Available at our 250+ service centers Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). If you have questions regarding this posting or require assistance with the application process, please click here (https://www.odfl.com/us/en/contact.html) for contact information. Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you’ve come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We’ve grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.