In this role you will:

Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors. Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA. Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). Development of knowledge and skills in network and system administration, particularly with regard to OCI’s own architecture and platforms. You will leverage automation to execute work and develop scripts for routine tasks. Executing network changes following the defined Oracle change management process. Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team. Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.

Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.

Career Level - IC3