TDC Tennessee Distribution Center, United States of America
14 hours ago
Sr. Operations Manager - Gallatin
About the RoleIn this role, you will be responsible for meeting the people, cost, and service metrics while driving strategic and tactical direction for a distribution campus within the organization. You will be Customer Curious as you support and improve the customer experience and satisfaction through key metrics related to merchandise, order throughput, accuracy, and customer satisfaction while ensuring people development is a top focus.What You'll Do

Drive accountability and standardized best practices and leverages support functions to optimize operational performance while meeting budgeted goals

Ability to enhance our working together platform by driving performance through a high performing team to engage our employees

Demonstrate ability to facilitate change and directional shifts; with the ability to make decisions and act without having all information available

Establish and maintain effective partnerships within functional areas to maximize performance through peers and support functions

Execute innovative and prompt decision making to achieve improvements to operations through relevant market or customer insights and by listening to employees

Who You Are

Strong analytical skills, including ability to review data/processes and independently determine/implement solutions while driving distribution practices

Ability to use rigorous logic and methods to solve problems with effective solutions, an aptitude for critical thinking

Strong communication and interpersonal skills, including the ability to build constructive and effective relationships with a broad and diverse group of business partners

Understanding of Financial and Business Acumen to evaluate financial and business indicators and translate data into actionable information to drive results; proficiency in retail metrics

Ability to build and sustain culture through the collaboration with team and/or business partners

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