We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) The role is a professional responsible for leading one or more functional teams in the delivery of high quality and cost effective services for internal and external clients consistent with strategic objectives. The role analyzes issues, data, and processes to develop short-term and mid-term objectives, focusing on client and business partner interaction in end to end processing for areas such as succession management, service level agreements and risk management. **Qualifications:** + Bachelor's degree and 10+ years’ operations management experience. Large bank experience with Instant Payments, ACH and Wire operations is strongly desired. + Effective people and project management skills to lead and contribute to strategic projects + Ability to manage workload in accordance with Service Level Agreements. + Risk and control focus and experience + Effective verbal and written communicator + Change management experience + Vendor management experience + Process optimization/lean six sigma experience a plus + Strong analytical capabilities + Proficient in MS Office Suite + Strong attention to detail. + Experience with system conversions, implementing and testing new systems strongly desired. + Must have a flexible work schedule; which may include nights and weekends. **Responsibilities:** + Provide strong leadership and management that will meet transformational and tactical objectives for Payment Operations. + Measure results to assess performance relative to objectives. + Develop and maintain strong reporting to manage productivity, trends and including KPI/KRI’s. + Lead and coordinate prioritized projects. + Ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures. + Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions. + Effectively manage and oversee third party vendors. + Operating in a well controlled environment and adhering to audit, compliance and regulatory requirements. + Acquire and develop talent. + Embrace and promote a culture of diversity and inclusion. + Ensures strong quality and productivity of the wire processing team. + Responsible for all training and cross training to ensure no key people risk. + Maintain awareness of industry leading practices and work to incorporate as applicable. + Is a champion of change and identification of lean opportunities. + Calm under pressure or in stressful situations. _At CIBC, we offer a competitive total rewards package. This role has an expected salary range of_ **_$110,000.00 - $130,000.00_** _for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to_ _participate_ _in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus_ _component_ _. CIBC offers a full range of benefits_ _and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special_ _perks_ _reserved for our team members._ California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html) **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** IL-70 W Madison St, 9th Fl **Employment Type** Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Business Operations, Client Facing, Mentoring Staff, Operations Management, People Management, Process Improvements, Resource Allocation, SLA Management At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.