Sr. Operations SupervisorThe Sr. Operations Supervisor performs a variety of functions to ensure that quality transportation service is efficiently delivered to our customers, in both the office and on the road.  This position is based in Phoenix, AZ. Transdev is proud to offer:· Competitive compensation package of $58K - $65k annually (DOE). Benefits include:Vacation: minimum of one (2) weekSick days: 5 daysHolidays: 14 days; 10 standard and 4 floatingOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.*Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Key Responsibilities:Maintain proper staffing levels for the department based on operational needs.Assist with developing and coaching staff, ensure an atmosphere of professionalism and mutual support among employees, ensure adequate standards are met for attendance and adherence and ensure Company policies are followed. Performs all vehicle operator safety evaluation ride checks, observation of operators while making their runs, and prescribes the necessary retraining; maintains radio and telephone contact with transit vehicle operators.Responds to service problems including rerouting, accidents and incidents with the goal of restoration of interrupted service; supports operators in preparing accident reports.Interacts with and assists transit passengers as necessary.Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation. Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Covers open routes and assists operators and other Road Supervisors with customer assistance and roadside problems.Maintains confidentiality of all information.Ensure staff are equipped to handle customers’ concerns and requests.Consciously support/create a workplace culture that is consistent with the vision, guiding principles, and values of the organization.Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.Review daily operational reports to make sure service goals are met.Handle’s escalated calls.Various other duties as required.Qualifications:High school Diploma or General Education Degree (GED) and two years related experience and/or training. College coursework preferred.Excellent verbal and written communication skills.  Bilingual communication skills a plus.Able to present information one-on-one and small group situations to customers, clients, and other employees of the organization.Microsoft Office experience required.  Excellent Excel and Word skills preferred.Must have Class B or higher Commercial Driver’s License with Passenger endorsement.  Must be able to obtain and maintain Department of Transportation physical examination.One-year relevant experience preferred or any equivalent combination of education and job experience that demonstrates the ability to successfully do the job.Must be a minimum of 21 years of age.Must be able to read a map and possess knowledge of the service area.Must be able to work flexible hours.Excellent customer service skills. Physical Requirements:The essential functions of this position require the ability to:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell.  The employee is frequently required to lift up to 50 pounds.  The employee is occasionally required to lift up to 50 pounds.  The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected] Drug-free workplace:Transdev maintains a drug-free workplace. Applicants must:· Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).· Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.   California applicants: Please Click Here for CA Employee Privacy Policy.